Restaurant/Outlets Manager

Our Restaurant/Outlets Manager is a leader of the restaurant - responsible for being an integral driver of F&B excellence, promoting total Guest satisfaction and a high level of employee morale by overseeing Hyatt Regency restaurant with the bottom-line intent of business growth and success. You will oversee multiple and varied units, including but not limited to restaurants, bars, banquets, and catering events, and in-room dining

OUTLET STRATEGY AND MANAGEMENT - Oversight, hiring, training and performance management.

EMPLOYEE RETENTION AND TEAM BUILDING - Maintain morale, address staff concerns, best advocate for all employees and staff members.

GUEST EXPERIENCES - Empower restaurant staff to provide unrivaled guest service, interact with guests to obtain feedback, manager service deliver from greeting to invitation to return.

OPERATIONS - Manage day-to-day operations, oversee financial aspects of the restaurant, uphold standards, ensure compliance with all applicable laws and regulations, assist where needed on the floor.

COMMUNICATIONS - Communicate with key partners & Dept heads, act as liaison with other organizational leads, initiate and oversee cross-functional collaborations. Coordination with Director of Food & Beverage

TALENT MANAGEMENT - Drive the hiring process to identify the right talent; provide leadership and vision; manage staffing levels, oversee, and enforce policies, procedures, and standards.

PROJECT MANAGEMENT - Ability to delegate and manage tasks, assignments, and projects pertains to Critical Path and Action Plan

What will you be doing most days?

• Develop, communicate, and implement a business strategy that is aligned with the property and brand, then lead in its execution

• Provide inspirational leadership while supervising and managing team members during day-to-day operations

• Assist team members on the floor, behind the bar, and in the kitchen during high demand times, demonstrating functional expertise, and ensuring staffing levels are appropriate to meet business demands

• Respond quickly and proactively to guests' concerns and take ownership of guest feedback until they are addressed and resolved

• Accountable for all planned events, PDR, IRD, Patio, and dining room ops - Avery

• Recruit and select talented team members who will enhance the brand's culture and provide opportunities for growth and development to retain staff

• Ability and knowledge of food operations and efficiencies - Health Codes

• Build SOP's - Approval from DOFB

• Ensure team members adhere to grooming, uniform, and appearance standards

• Conduct performance evaluations, provide coaching, and manage disciplinary actions - Approval from DOFB

• Responsible for payroll functions including employee timesheets, resolving open punches, and finalizing department payroll

• Assist and coordinate employee new hire onboarding in a timely manner

• Keep up to date with Critical Action Plan & Management Operating Plan

• Abide by the AOR (Area of Responsibility)

• Work with the Executive Chef & the culinary team on driving & creating innovative culinary ideas and promotions

• Work with Director of Food & Beverage on strategy, F&B financials, Forecast, Expenses, and driving revenue

• Working closely with the Beverage program, beverage menus implementation, perpetual inventory & Cocktail R&D

• Oversee Dining Room Service - Breakfast, Lunch, Brunch, Dinner

• Oversee IRD operations - Breakfast, All - Day, To-go orders

• Oversee Bar Program operations - Cocktails, WBTG, Beer, & HH

• Oversee Host Program operations - OpenTable, Guest retention & relations, First impression, & flow of service

• Assist in the Marketplace operation with Purchasing Dept.

• Work with other dept heads on all important matters - Front desk, security, Human Resources, and etc.

• The Avery direct Liaison to F&B General for Hyatt Regency

• Any other tasks or assignments assigned to you - JD, AOR, & Critical Path

Requirements

• 6+ years of relevant experience in a hotel environment with independent restaurants

• History of leading, motivating, and coaching teams to achieve objectives

• Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives

• Excellent oral and written communication skills, including ability to communicate in English

• Excellent interpersonal skills with ability to advise effectively and tactfully, counsel, coach, resolve conflict, and negotiate within all levels of an organization

• "Win together" mentality

• Basic proficiency with Microsoft Office Product Suite, advanced proficiency preferred

• Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds

• Must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays

• Always maintain a professional appearance and manner

• Ability to be mobile for significant distances between and within buildings

• Ability to observe performance and detect signs of emergency situations and respond with proper action

• Must be willing to "pitch-in" and help co- workers with their job duties and be a team player

• Working with Sales team/dept on providing all guest needs and service

• Ability to multi-task and delegate day-to-day operations and admin, special projects, & duties

• Work the FOH team members on all aspects & core values - creative, respect, fun, excitement, hospitable and empowerment