SAP S/4 Service Cloud Consultant

2 days ago

Tacoma, WA, United States Apex Informatics Full time
Position: Senior SAP S/4 Service Cloud Consultant (Utilities)
Duration: 6 Months Contract with potential extension
Location : 100% Onsite in Tacoma, WA 90409
MUST be able to come into the office 4-days per week and work remote 1-day per week.
Schedule: MON-FRI, working onsite 4 days per week

**LOCAL CANDIDATES ONLY**

Seeking to hire a SAP Service Cloud Solutions Consultant who has worked with a Utilities company.

Schedule: MON-FRI, working onsite 4 days per week

Responsibilities include:
• Analyze client business processes and requirements to develop tailored SAP Service Cloud Utilities Call Center solution
• Configure and hands on with the testing of SAP Service Cloud Utilities Call Center solution to ensure they are aligned with business requirements
• Provide expert guidance on utilities industry best practice with SAP Service Cloud Utilities Call Center Solution
• Manage project work and customer expectations throughout the project life cycle
• Review and provide guidance to functional team in business process document/functional specs write-up; configure the system and problem solving
• Collaborate with cross-functional teams both internal and external, including developers and offshore teams

REQUIRED SKILLS/EXPERIENCE:
• Must have experience working for a Utilities company, following utility business processes, especially in customer service: customer interaction, account identification and MIMO process
• Hand-on experience in configure SAP Service Cloud and SAP S4HANA IS-U for system integration
• In-depth understanding of SAP ISU data model
• In-depth understanding of SAP Service Cloud Project Life Cycle in pre and post go live activities
• In-depth understanding of MIMO process
• In-depth understanding of SAP Service Cloud Utilities Call Center standard functionalities
• In-depth understanding of data replication between SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U
• In-depth understanding of the extensibility framework of SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U
• Been part of at least one green field end-to-end SAP CRM 7.X Utilities Call Center implementation
• Excellent oral communication skills, solid work history

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