Casualty Claims Associate
1 week ago
The Claims Associate will be responsible for assisting the Claims Department in overall productivity. Scope of the position includes ensuring compliance with state mandated handling guidelines and delivering customer service to our insureds, claimants, and agencies.
**This position is a full-time position reporting on-site to our headquarters in Bedford Park, about one mile south of Chicago Midway Airport.
DUTIES & RESPONSIBILITIES:
- Assist adjusters by directing customers through the claims process and answering claims related questions
- Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses.
- Contribute to maintaining call volume commensurate with unit objectives
- Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, ordering police reports, mailing claim checks, etc., as needed
- Review and respond to routine mail and document requests
- Review and issue vendor payments
- Work on special projects as directed
- Other duties as a assigned
- Prior customer service experience.
- Excellent communication, interpersonal and organizational skills
- Good typing/data entry skills (min. 30 wpm)
- Some college courses
- Insurance experience is a plus
Estimated Compensation Range: $16/hr-$18/hr*
*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.
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