Mac OS Desktop Support

1 week ago

Downers Grove, IL, United States Equiliem Full time

ob Description

Location: ONSITE 5 days/week - Downers Grove, IL

Overview:

  • Client is seeking a contract macOS Desktop Engineer to support the buildout and expansion of our enterprise macOS environment.
  • This role is critical in helping us offer macOS as a supported platform alongside Windows by October 1st.
  • The ideal candidate will have strong experience with macOS administration, Microsoft Intune, and scripting for automation and compliance.
Responsibilities:
  • Provide Tier 2/3 support for macOS devices, escalating when necessary.
  • Administer macOS devices using Microsoft Intune, including:
    • Configuration profiles
    • Compliance policies
    • Application deployment
    • Custom scripting (Bash, PowerShell)
  • Develop and implement macOS onboarding workflows using Apple Business Manager and Automated Device Enrollment (ADE).
  • Collaborate closely with the Workstation Management and Helpdesk teams to ensure seamless deployment and support.
  • Create and maintain technical documentation for macOS support, deployment, and configuration.
  • Assist with end-user support when escalated from the Helpdesk. Assist with training Helpdesk and field technicians in Support Services team.
Qualifications:
  • 3+ years of experience supporting macOS in an enterprise environment.
  • Hands-on experience managing macOS devices with Microsoft Intune.
  • Proficiency in Bash and PowerShell scripting for macOS automation.
  • Familiarity with Apple Business Manager and MDM enrollment workflows.
  • Strong understanding of macOS system architecture, security, and user management.
  • Excellent troubleshooting and communication skills.
Nice to Haves:
  • Experience with Azure AD and conditional access policies.
  • Familiarity with enterprise software deployment and patching strategies.
  • Ability to create user-facing and internal documentation.
  • Recommended Certifications:
    • Apple Certified Support Professional (ACSP)
    • Microsoft Certified: Intune Specialist or Modern Desktop Administrator Associate

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