UX Researcher/Designer

2 weeks ago

Chicago, IL, United States Tekfortune Inc Full time
Company:
  • Grant Thornton is a major Audit, Tax, and Advisory Services company offering a broad range of services in strategy and consulting, operations, technology and more across various industries.
  • In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ? and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.
  • In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices.
  • With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals.
Open Positions: 2

Location: 100% Remote

Duration: Contract - 6 months with potential to extend

Overview:
  • Grant Thornton is hiring a contract UX Researcher to assist with the Discovery phase for our internal web apps. Their job: figure out what users need and turn that into clear direction for product, design, and engineering.
  • They'll work under a Lead US Designer and with Product Managers, Engineers and Business Stakeholders on this initiative.
Responsibilities:
  • Lead discovery: Plan and run user research to understand jobs, pain points, and workflows.
  • Facilitate sessions: Run interviews, workshops, and stakeholder discussions-ask the "obvious" questions that surface assumptions.
  • Summarize what they learn: Turn notes into clear findings, "what this means," and recommend next steps.
  • Map the experience - Create:
o Role snapshots (personas): brief summaries of user types and needs.

o Step-by-step journeys: how users currently work, where it breaks, and the better future state.

o Simple screen sketches (wireframes) & flow diagrams: quick visuals that show how a task should work.

o Keep everyone aligned: Present short, clear readouts; document decisions; maintain a simple research archive.

What You Will Deliver:
  • Tools you know: Figma, Mural, Office
  • A practical UX plan and interview results.
  • A short deck communicating findings → what it means → recommended actions.
  • Lean personas for key roles.
  • Current-state and future-state journeys with pain points and simple success measures.
  • Task/flow diagrams and low-fi wireframes for critical paths.
  • A prioritized UX backlog.
  • Mockups as neccesary.
WHAT WE NEED FROM EVERY CANDIDATE:
  • Resume with hourly rate, location, time-zone overlap.
  • 2-3 samples (journey map, personas, insights readout, low-fi wires). Redactions OK.
  • Best discovery project (goal, what you did, outcome).
  • Examples from enterprise or B2B applications
  • Start date and weekly capacity
MUST HAVES:
  • 4-7+ years doing user research on product teams (enterprise or B2B preferred).
  • Tools you know: Figma, Mural, Office
  • Comfortable planning and running interviews, observing real work, testing early ideas, and doing quick usability checks.
  • Strong at turning raw notes into clear insights and prioritized recommendations.
  • Can independently produce personas, journeys, task flows, and low-fidelity wireframes in Figma, Mural, or similar.
  • Confident facilitator; good at guiding groups, handling pushback, and driving to clarity.
  • Excellent written and verbal communication-exec-friendly and concise.
Nice to Haves:
  • Design experience and portfolio of enterprise-related work, or similar.
  • Experience in complex or regulated spaces (tax, audit, finance, healthcare, public
  • sector).
  • Basic survey skills to complement interviews.
  • Service design exposure (e.g., mapping processes).
  • Light Research Ops (consent, recruiting, templates).
  • User testing and feedback gathering
  • Design experience with high-fidelity mockup and/or clickable prototypes.
Interview Process:
  • 30 minute technical interview with Director
  • 30 minute interview with Teammate

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