AHH - Community Health Worker (CHW) Supervisor

1 day ago

Myrtle Beach, SC, United States Little River Medical Center Full time
AHH - Community Health Worker (CHW) Supervisor

POSITION SUMMARY:

The Community Health Worker (CHW) Supervisor is an integral part of the Accesshealth Horry team and provides supervision, coaching, and direct support to the CHW team. The CHW Supervisor provides leadership to other CHWs through training, mentoring, and staff meetings. The CHW Supervisor carries a limited caseload and supports high-need patients and their social and health needs to navigate and access community resources, social services, and medical systems in targeted underserved areas of Horry County. This role collaborates both internally and externally and partners with community agencies including medical providers, social services, and other non-profits.

The CHW Supervisor demonstrates an advanced level of communication and interdisciplinary collaboration, professionalism, and systems-based thinking with an emphasis on the importance of patient-centered care, education, and organizational involvement to meet the team's identified goals. The CHW Supervisor will effectively communicate feedback and provide ongoing coaching and mentoring to staff while supporting a learning environment to advance team skills and promote professional development.

Besides providing supervision to the other CHWs, the CHW Supervisor will help individuals navigate both the health and human services system; provide culturally appropriate health education; help build community capacity (for more resources), provide needed follow-up and help identify gaps in services within the community. The CHW Supervisor will report directly to the Executive Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Community Health Worker Supervisor will:
  • Act as a subject matter expert on CHW program workflow and care model, providing leadership, guidance, and best practice techniques to CHW staff.
  • Carry a personal patient caseload. Conduct social determinants of health interviews with patients to identify needs and document appropriately. Develop a plan to address moderate and high social determinants of health and health equity needs.
  • Assist patients with problem-solving barriers to health stabilization by identifying, locating, connecting to, and navigating needed community and medical system services. This may include accompanying patients to appointments and assisting patients with completing forms to access needed services.
  • Link clients to and inform them of available community resources.
  • Teach clients the knowledge and skills needed to obtain care (empowerment).
  • Actively build individual/client, community, and team capacity.
  • Be a spokesperson and advocate for clients when they are unable to speak for themselves.
  • Serve as a lead community representative by attending community coalition and workgroup meetings, making presentations on behalf of the programs and fostering collaborative relationships with community partners, community resources, health plans, and providers.
Leadership and Human Resources Management:
  • Promote growth of Community Health Worker team members in areas of patient-centered care, education, and cross organizational care.
  • Provide continual coaching support and guidance in promoting adherence to the CHW Care Model and other evidence-based practices.
  • Lead onboarding, orientation, and training of CHW staff.
  • Assign incoming patient referrals and monitor volume of referrals assigned to CHW staff.
  • Ensure employees have the needed tools and resources to achieve goals and ensure compliance.
  • Work closely with Program Director on day-to-day program operations.
  • Documents all contacts with assigned patients in a timely manner in established EMR.
  • Gathers, prepares and reports on community engagement, community resources, gaps in services and community needs to leadership.
EDUCATION and/or EXPERIENCE:
  • Bachelor's degree in social work, Human Services, Healthcare, or related field. Four (4) years of relevant community health worker, community outreach, or health education experience may be considered in lieu of degree. Must be familiar with Horry County and have "lived" experience in the area. Prefer someone who is already connected to the community through prior work experience and/or volunteer work, involvement with charitable organizations, faith-based communities, hobby groups, etc.
  • Two (2) years of experience in a supervisory role.
  • Previous experience in a healthcare, social services and/or non-profit setting.
  • Prefer someone with experience in community outreach, health education, or in a role representing or supporting local community agencies.
  • Strong people and communication skills, both verbally and in writing.
  • Must have a valid driver's license and provide own transportation.
  • Ability to speak Spanish preferred, but not required.
  • Ability to work some weekends.
LRMC offers benefits such as:
  • Medical, Vision & Dental insurance.
  • Employer matched 403B Retirement Plan.
  • Paid Vacation time, Sick time, & Holiday's. As well as paid qualifying Administrative Leave.
  • Employer Paid Health Benefits: Life / AD&D Policies, Short/Long Term Disability, and a Employee Assistant Plan.

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