Systems Analyst I

2 weeks ago

Irving, TX, United States Highgate Hotels Full time


Systems Analyst I

Requisition ID

2025-71595

Category

Information Technology

Job Location

US-TX-Irving

Property

Highgate Hotels Corporate Office TX

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Highgate Corporate Offices Irving, TX

Overview

We are seeking an enthusiastic and detail-oriented Systems Analyst I to support enterprise-wide IT operations and systems administration. This position is ideal for tech-forward, self-motivated individuals/candidates looking to explore emerging technologies like AI and automation, while contributing to operational excellence across our current corporate platforms.

Responsibilities

  • Analyze and document business/system workflows across IT.
  • Create & maintain SOP documentation, FAQs, and policy updates for tools & processes.
  • Conduct periodic audits for several business applications and provide guidance, recommendation steps to stay in compliance.
  • Lead & support with administering forms using jotforms, MS forms etc. to meet the needs of business and/or processes.
  • Collaborate with stakeholders to improve form usability & data collection processes
  • Assist with managing SharePoint sites including IT Portal development and support other departmental pages/requests.
  • Monitor ticketing workflows in AutoTask and enable monitoring/tracking of dashboards/queues.
  • Coordinate with managed service providers and internal teams to track ticket metrics.
  • Identify patterns and educate/train teams for efficiency and continuous improvements.
  • Assist in managing user access for business applications in scope for IT and partner with other technical teams to assist with SSO configurations & rollouts.
  • Maintain internal IT support documentation and training resources through lunch n learn sessions, internal learning management system, etc.
Qualifications

  • Bachelor's degree in computer science preferred with relevant internship experience or 2+ years of experience in IT as a Systems / Applications Analyst.
  • Exposure to using SharePoint, Jotforms, and Office 365.
  • Familiarity with diagramming tools - Lucidchart. MS Visio.
  • Understanding and basic knowledge of tools like JIRA, Smartsheet.
  • Knowledge of support processes and ticketing systems.
  • Basic understanding of integrations, workflows.
  • Strong documentation & organization skills.
  • Analytical mindset with attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple priorities.
  • Eagerness to learn and grow in a collaborative environment.

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