Service Advisor

6 days ago

North Little Rock, AR, United States McLarty Automotive Group Full time
Description

Who Would I Interact With?

This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers, just to name a few.

What are the day-to-day responsibilities?
  • Setting, confirming and preparing for appointments with customers to expedite their service experience
  • Greeting customers in a timely and friendly manner
  • Determining vehicle needs based on customer information and a vehicle walk-around
  • Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
  • Producing repair orders for customers with full transparency including cost and time estimates
  • Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
  • Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
  • Creating a great vehicle delivery experience for the Customer
  • Following up with Customers to ensure satisfaction
  • Setting and achieving targeted sales goals
  • Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information
  • Providing an exceptional customer experience to drive loyalty
How will I know if I am successful?
The performance of a Service Advisor is measured by achieving:
  • Targeted sales goals
  • Targeted Customer Satisfaction Index
Our Associates have many choices for career growth and development after success in a Service Advisor role. Opportunities may include:
  • Service Management
  • Collision Estimator
  • Sales Associate
McLarty Nissan of Benton is an equal opportunity employer and a drug-free workplace.

Requirements

What are the requirements for this job?
  • High School diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Ability to set and achieve targeted goals
  • Ability to thrive in a fast-paced environment with many priorities
  • Prior sales experience preferred but not required
  • Demonstrated communication and interpersonal skills
  • Organization and follow-up skills
  • Experience and desire to work with technology
  • Valid in-state driver's license and have and maintain an acceptable, safe driving record
  • Knowledge of diagnostic tools and equipment a must

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