Automotive Service Consultant

1 week ago

Mint Hill, NC, United States Scott Clark Honda Full time
Scott Clark Honda has been serving the Southeast as one of the premier Honda dealers in the Carolinas. Our organization is focused on providing an excellent customer experience, a caring work environment, and a competitive and fun atmosphere. We believe our people are our most important asset. We are in need of Service Advisors to help our clients with their vehicle's maintenance and repair needs. As a Service Advisor, you will be responsible for identifying, selling, and documenting service, maintenance, and repair work for customers while delivering an excellent customer experience. This is a full-time position with regular and predictable attendance required. Scheduled shifts may include evening hours, weekends, and holidays.

Customer Service Requirements:
  • Genuine desire for our customers to feel valued and cared for throughout their vehicle service
  • Able to prioritize and manage tasks according to a set process
  • Precise attention to detail
  • Disciplined and self-motivated
  • Computer proficient
Service Requirements:
  • Participate fully in required training
  • Ability to effectively present information and communicate one-on-one and in small group situations to customers and other employees
  • Meet dealership's standards for repair and order production
  • Automotive knowledge and experience a plus
  • Maintaining Customer Satisfaction scores at or above company standards
  • Effectively document service concerns and advise customer on necessary and suggested services
  • Ability to accurately estimate service order pricing
  • Experience with Reynolds and Reynolds or other service scheduling software a plus
  • Professional appearance and strong communications skills
  • Must have a valid driver's license with a clean driving record
  • High school diploma or equivalent required, associate's degree or higher preferred
How We Will Provide the Foundation for Your Success:
  • Competitive Wages
  • State-of-the art facilities with the latest equipment
  • Opportunities for personal and professional growth
  • 401(k) plan with company match
  • Medical, dental, and vision insurance
  • Paid time-off
  • Associate discounts on vehicle purchases, parts and service

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