Copier Refurb Technician

POSITION SUMMARY/OBJECTIVE
The Copier Refurbish Technician is responsible for triaging, refurbishing, and preparing all used copier equipment for resale, taking care to meet or exceed all established quality assurance standards.

ESSENTIAL FUNCTIONS
• Perform assembly and setup of equipment utilizing the proper setup checklists, prioritizing based on the setup schedule.
• Troubleshoot any issues that arise during setup utilizing any resource available to ensure proper setup exceeding all established quality assurance standards.
• Test all functions following guidelines set by the setup checklist.
• Clean all surfaces of equipment to acceptable quality assurance standards.
• Perform all necessary administrative functions in ERP system and fill out all applicable documents to support the setup process.
• Move products in and around the distribution centers and to and from off-site storage.
• Accurately and completely follow setup checklist/guidelines.
• Order all parts and supplies needed to perform setup.
• Assist the Copier Setup Technicians with assembly procedures as well as repair of new product when needed.
• Prepare all used product for delivery.
• Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.
• Maintain and promptly clean all workspaces.
• Maintain 85% accountable time including approved training.
• Accurately maintain documentation and comply with administrative procedures in a timely basis to include time entry.
• Attend required company and departmental meetings.
• Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
• Perform other related duties as assigned.

QUALIFICATIONS
Education and Experience
• High School diploma and two years of copier service experience; or equivalent combination of education and experience.
• An associate degree preferred.
• Basic mechanical and electronics background/experience preferred.

Licenses and Certifications
- Current technical certification in electronics preferred.

REQUIRED SKILLS
1. Proficiency with business collaboration tools such as Office applications including Word, Excel, and Outlook.
2. Demonstrates attention to detail.
3. Good communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
4. Strong ability to exercise independent judgment.
5. Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Work well in group problem solving situations.
6. Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.
7. Cost Conscious - Conserve organizational resources.
8. Treat people with respect; Work with integrity and ethically; Uphold organizational values.
9. Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and value.
10. Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.
11. Meet productivity standards; Complete work in timely manner; Strive to increase productivity; Work quickly.
12. Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
13. Adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
14. Follow instructions, respond to management direction; Take responsibility for own actions; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notifies appropriate person with an alternate plan.
15. Working and operating knowledge of computers and networking.

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