Senior Technical Solutions Consultant

3 days ago

New York, NY, United States Duel Full time
Senior Technical Solutions Consultant
Location: New York, Hybrid
Salary: $150,00-$170,000 + share options
Reporting to: VP of Brand Experience

About Us

Duel is a SaaS company on a mission to make Brand Advocacy the industry-standard philosophy for building brilliant retail brands. Founded by world record-breaking adventurer and former brand ambassador Paul Archer, we exist to show that companies built for advocacy can change the world.

In today's hyper-connected world, where social media is twice the size of all other media channels combined and entirely user-generated, the most successful brands are those investing in people and community, not ads.

The Duel Brand Advocacy Solution enables enterprise brands to do just that. We've onboarded over 60 influential brands including Abercrombie & Fitch, Charlotte Tilbury, Spanx, Victoria's Secret, LUSH, and Elemis. Our global team of 60+ spans New York City and London, bringing together psychologists, brand experts, and community builders who combine cutting-edge brand expertise with deep SaaS experience.

Backed by top European VCs, Duel recently announced a $16 million Series A, accelerating our U.S. growth and bringing our AI-driven product vision to life, equipping brands with the tools to drive growth through thousands of advocates, customers, creators, and brand ambassadors.

The Role

As a Senior Technical Solutions Consultant at Duel, you'll deliver value to our customers and revenue for our business by implementing our products for enterprise customers. . You will be the primary technical liaison for conversations with strategic logo targets, including Fortune 500 brands across beauty, fashion & retail. This involves building trust and confidence through expert demonstrations of Duels products and a deep understanding of our customers' needs. Collaborating closely with Account Directors, Client Services, Product and Engineering teams, you will prioritise and develop technical solutions for Duel's key brands, ensuring that the product aligns with their strategic brand requirements.

As a member of this fast-growing Brand Experience team, you will design integrated solutions, provide strategic advice to customers, and facilitate communication between internal technical teams and customers. Technical Solutions Consultants drive customer success from deal evaluation to product activation, influencing product development to continually enhance Duel's value proposition and customer return on investment.

This role requires strong enterprise software acumen to educate on Duel's growing set of AI native features as well as deep API understanding to architect and build custom solutions.

We're Looking for Someone Who Will...

  • Deliver compelling, customised demos to Enterprise brands by building tailored environments and telling stories that resonate with their unique brand needs.
  • Design and architect bespoke enterprise solutions for Fortune 500 brands, aligning technical capabilities with strategic objectives
  • Partner with Sales, Product and Engineering to advocate for integration development in-line with customer needs
  • Collaborate with Duel Account Directors to showcase technical features and benefits through customised product demos and workflow illustrations, promoting Duel's Gross Advocacy Value proposition
  • Develop tailored product solutions based on a deep understanding of integration and configuration options, ensuring effective alignment with customer needs
  • Act as a strategic consultant and extension of our brands team as you guide them through Duel implementation and best practices
  • Evaluate customer requirements for new opportunities, completing RFPs, leading technical discovery, and conducting use-case and ROI analyses to determine Duel's suitability
  • Drive initial product utilisation and revenue for Duel brands by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Duel is a high-value initiative
  • Work alongside Product, Product Marketing, and Engineering to create and maintain technical assets and an internal knowledge hub for customer use cases and best practices
We'd Love to Hear from You If You Have...
  • 8+ years of experience in Enterprise Solutions Consulting, Implementation or Customer Activation roles, with a focus on SaaS implementation, API-driven solutions, and customer engagement, preferably in a technology space.
  • Familiarity with core enterprise B2B platforms and their role in end-to-end revenue generating and operational processes
  • Deep knowledge of enterprise SaaS systems and product operations, with a strong grasp of organisational leadership and gamified workflows
  • Extensive hands-on experience with API integrations, configurations, and the development of tailored technical solutions to meet complex customer needs
  • Proven ability to influence and present to executive stakeholders, both virtually and in person, translating technical concepts into strategic value
  • Skilled in navigating complex, multi-stakeholder sales cycles, partnering across departments to drive consensus and deliver successful outcomes
  • Exceptional organisational and project management skills, with the ability to prioritise effectively in high-growth, fast-paced environments
  • Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills
  • Ability to anticipate customers' needs and position product solutions accordingly
  • High adaptability and ability to thrive in a fast-paced environment
  • Proactive mindset, adaptability, and comfort in a fast-paced, high-growth startup environment
The Dueligan Culture
  • We're building a remarkable company with remarkable people and a remarkable culture. Advocacy is our north star, for customers and employees.
  • A High Trust, Tight Ship, full of Bloody Brilliant & Utterly Lovely People doing their best work together.
  • We value trust and freedom above all else, combined with deep ownership, execution, and candor.
  • Dueligans are the largest shareholders in Duel. We take ownership seriously.
In-Person and Remote Working Balance

We do much of our best work together in person, which is why we're hiring people within commuting distance of our London or New York offices. But we also recognize the value of deep work at home. Our hybrid philosophy gives you freedom and flexibility, you do you, as long as it's not at the expense of others.

Duel Perks & Package
  • Flexible working hours, we understand life happens.
  • 25 PTO Days + 11 Statutory Holidays + End-of-Year Break (3-4 additional days).
  • Options Scheme for all full-time employees, everyone shares in what we build.
  • US Healthcare Options (more to come).
  • 401K Match Plan.
  • Company MacBook.
  • $350 WFH Set-Up.
  • Headspace contributions.
  • Personal development budget and support.
  • 2 additional days' leave for volunteering.


Department Brand Experience Team Locations New York Office Remote status Hybrid Employment type Full-time

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