Human Resources Manager

Overview

Charlotte Hotel

The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte’s financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions. Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district.

Omni Charlotte’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match.

Job Description

Assists with the management of all functions of the Associate Service Center, including training, benefits, compliance, employee engagement, employee relations and recruitment, in accordance with Omni standards.

Responsibilities

• In absence of the Director, assumes role & responsibility for the Human Resources Department.

• Participates in planning and execution of associate events planned by the Human Resources Department.

• Develop associate communications network within the hotel, via bulletin boards, tv monitors, department communication boards, posters and flyers.

• Oversees recruitment process in collaboration with Shared Services Center.

• Conduct pre-screening of line/management position applicants, to include administering the Predictive Index process.

• Manage onboarding process to ensure compliance with applicant flow log, drug testing, I9’s, background & reference check, etc.

• Develop networking contacts and coordinate local job fairs with local colleges.

• Manages associate benefit file system to Omni Standard and ensures accurate documented enrollments for all eligible associates.

• Maintains associate Personal Time Off Program, within the hotel.

• Has excellent knowledge of Benefits Administration, Benefit and Employment Law, ERISA Law, FMLA, ADA, Workers Compensation Law.

• Ensures Leave of Absence Policy is adhered to, tracked and that correct documentation and action is followed by departments and associates.

• Champions Omni’s Culture and Power of One on property; enthusiastically promotes opportunities within the hotel and company.

• Conduct and track Staff Training initiatives, including orientation, monthly management training and department service training in accordance with the Omni standards.

• Review HRIS reports to ensure accuracy of associate and department data

• Conduct quarterly audits to ensure compliance with Omni Hotels Human Resources standards.

• Collaborates with Risk Management to ensure timely and accurate incident/accident reporting. Responsible for ensuring proper use of forms, medical services and reporting standards to insurance company.

• Works with departmental management to ensure that Safety Training is alive and well in departmental meetings, stand up meetings, and in the consciousness of each hotel associate.

• Ensures department paperwork, filing and retention is in compliance with all company, state and federal guidelines.

• Conducts 45-day Stay interviews with newly hired associates

• Conducts exit interviews for all terminating associates and ensures final clearance and paycheck distribution.

• Clearly and accurately document all associate issues on a timely basis following counseling and disciplinary procedures. Resolve employee concerns with confidentiality, empathy, and fairness.

• Act as liaison to management for all associates.

Qualifications

• Two or more years of Human Resources experience, hotel and management experience highly preferred.

• Bachelors Degree or equivalent experience; PHR or SHRM-CP Certification preferred.

• Must be flexible with schedule to include some weekends.

• Must be proficient using Microsoft Office Products.

• Able to perform multiple functions and troubleshoot effectively as needed, demonstrating strong problem-solving skills, attention to detail, and a friendly, service-oriented demeanor.

• Must have outstanding verbal and written communication skills, and the ability to coach, counsel, advise, mentor, and motivate associates and managers at all levels.

• Ability to handle sensitive information with discretion.

• Fluent in Spanish is preferred but not required

• Lift/carry and place objects weighing up to 30 pounds without assistance. Stand and walk for periods at a time, sit and utilize computers/telephones for an extended period of time.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP’s Pay Transparency Nondiscrimination policy statement (https://safe.menlosecurity.com/docview/viewer/docNE16AFAD8EF93890851f7ef7fcfc12d8d9ce5190c35caf91147caae1783cdc89337d93533f573) .

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Job LocationsUS-NC-Charlotte

Posted Date3 weeks ago(11/16/2025 11:06 PM)

Requisition ID 2025-129582

Category (Portal Searching) Human Resources