Medical Assistant MA Multispecialty FullTime Days
6 days ago
The Central Service Organization Payment Manager has the responsibility to plan, direct, organize, coordinate and implement services within the department to ensure the highest quality and safe delivery of customer service, maintains compliance with professionalism and regulatory processes.
Manages the Hospital CSO Payment Applications and Payment Integrity Teams to ensure that all A/R patient related deposits are posted to meet departmental goals for payment posting accuracy, all payments posted within 2 business days of deposit date and all Payment Integrity Review performed within 3 business days of payment posting date.
Monitors the reconciliation of bank deposits and facility cash logs to payments applied in the patient accounting system.
Manages: Senior Technical Advisors, Payment Posters and Payment Integrity Representatives
Contacts/Interacts with: CSO Staff and Management at USPI, Accountants, Accounts Payable, Patients, facility staff and physician offices.
Monitors the unapplied cash to ensure unapplied cash carry over amounts are low during month end close.
Oversees payment team Senior Technical Advisors and all payment team staff.
Acts as a resource for all critical aspects of the department.
Daily
- Conduct a daily huddle with Senior Technical Advisor to discuss timelines and any issues with meeting required deadlines/department goals.
- Manage the workflow for payment posting and payment integrity teams to ensure staff are meeting deadlines and payment posting and integrity lags.
- Audit work of staff to ensure they are meeting quality standards as well as following policy and procedures.
- Immediately address any personality conflicts between personnel whether it is within the department or with facility staff.
- Approve time off -request and ensure coverage based on workload.
- Monitor Cash Log to ensure daily reconciliation occurs.
- Monitor unapplied cash to ensure we do not have a large unapplied cash carry over amount at month end close.
Weekly
- Ensure the Posters have needed information to balance the facility cash log to the PAS. Help resolve any issues that arise from balancing procedures.
- Hold weekly staff meetings to resolve training and procedural issues.
- Review timecards for staff to ensure adherence to Attendance policy.
Bi-weekly
- Review and approve time cards for pay period. Ensure all time has been entered for PTO, ESL, etc.
Monthly
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Manage workflow and staff to ensure adequate coverage in payment applications team at month end close to ensure all viable deposits have been posted in patient accounting system.
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Work the credit balance reports. Ensure these are completed and submitted by the third week of the month.
Monitor to ensure month end close reconciliation of bank deposits to patient accounting system are completed within 2 business days of month end close.
Other
- Implement policy and procedures for new processes.
- Develop training material for new processes.
- Act as a backup for payment posting and payment integrity, when needed.
- Projects as assigned.
Attend continuing education seminars as assigned.
Required Skills Required Experience
- High school graduate or GED equivalent. Some college preferred.
- Two years previous management experience for Ambulatory or hospital. Payment Posting Management preferred.
- Excellent written and verbal communication skills.
- Must have the skills necessary to operate the office equipment required to fulfill job duties.
- Forty-five (45) wpm typing skills preferred.
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