Intuit Program Ready Trainer
2 days ago
The Program Ready Trainer is a dual role position designed to support both training and operations during the Intuit Tax season. In this role, team members flex between assisting with training delivery and returning to their operational responsibilities based on business needs. As part of the seasonal training team, the Program Ready Trainer supports new hire classes by assisting facilitators, coaching students, and providing guidance during the Go Live phase to help drive quality performance. Once new hire training is complete, the role transitions into the returning operational role as a Product Expert or Tax Specialist. Program Ready Trainers gain valuable experience and may become eligible for upcoming EAW opportunities.
Roles and Responsibilities
- Support the facilitation of new hire orientation and training classes, including assistance during the Go Live process.
- Collaborate with IT services and Workforce Management to ensure timely system access and account setup for new hires.
- Assist in monitoring student performance against Intuit's NPS and key performance indicators for Product Expert or Tax Specialist roles.
- Provide coaching, feedback and guidance during classroom and go live sessions, with follow-up support as students transition to operations.
- Track attendance, assist with timecard management, and support performance reporting.
- Assist with refresher sessions, skills reinforcement, or upskill training under the guidance of the lead trainer.
- Maintain an up-to-date understanding of company policies, procedures, and training content.
- Flexibility required to support both A.M. and P.M. schedules based on business needs.
- Collegiate education in a business-related field preferred.
- A minimum of (1) Intuit tax season experience as a Product Expert or Tax Specialist
- A minimum of (1) Intuit tax season of customer service experience; contact/call center environment experience preferred.
- High level of integrity and professionalism.
- Intuit account and tools subject matter expert.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Strong analytical and problem-solving skills.
- Excellent written, verbal, and interpersonal skills with proven experience in employee communications, able to demonstrate empathy and customer service coaching.
- Ability to multi-task and perform in a fast-paced environment.
$16 - $18 an hour
Base pay + $2.00/hour differential
Non-exempt
AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT:
Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment.
THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.
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