RV Dealership Service Advisor

19 hours ago

Valley View, TX, United States LIBERTY TRAIL HOLDINGS LLC Full time

Benefits:

401(k)

Competitive salary

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Top Pay for Experience & Performance | Prior RV Experience Required

Liberty Trail RV is growing and looking for a motivated, customer-focused RV Service Advisor to join our team. If you have hands-on RV experience and thrive in a fast-paced service environment, this is an opportunity to advance your career with a dealership that values expertise and rewards high performers.

About the Role

As an RV Service Advisor, you’ll be the primary link between customers and our service department. You will guide customers through the repair process, accurately document concerns, coordinate with technicians, and ensure an exceptional customer experience from start to finish.

Key Responsibilities

Greet customers, listen to concerns, and accurately document service needs

Communicate repair requirements and timelines clearly and professionally

Create and manage repair orders with a high degree of accuracy

Coordinate work schedules with technicians to ensure efficiency

Provide repair estimates and gain customer authorization

Maintain ongoing communication with customers regarding repair status

Review completed work with customers and ensure satisfaction

Support warranty processing and documentation as needed

Promote dealership services and maintain strong customer relationships

What We’re Looking For

Previous RV service or RV industry experience is REQUIRED

Strong mechanical understanding of RV systems (electrical, plumbing, HVAC, appliances, etc.)

Excellent communication and customer-service skills

Ability to multitask, prioritize, and stay organized

Proficiency with computers and service management systems

Positive attitude, professionalism, and a team-first mindset

What We Offer

Top pay based on performance and experience

Performance incentives

A stable, growing dealership environment

Supportive leadership that values your experience

Opportunities for professional growth and advancement

Schedule

Full-time, regular dealership hours

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