Director of Provider Network Supports

Title: Director of Provider Network Supports

State Role Title:Prog Admin Manager III

Hiring Range: Up to $129,000

Pay Band: 6

Agency: Dept Behavioral Health/Develop

Location:Central Office

Agency Website:www.dbhds.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Behavioral Health and Developmental Services (DBHDS) is seeking an experienced professional to serve as the Director for the statewide Provider Network Supports Office. This position provides strategic and operational leadership and advances high-quality, person-centered services by strengthening provider capacity, supporting compliance with federal and state requirements, and fostering an effective, sustainable network of community-based providers. This position is located in Richmond Virginia. In-office presence is required at least four days per week with the option for one day of telework.

Additional responsibilities include:
• Overseeing statewide provider support initiatives, guidance, tools, and resources.
• Leading the development of technical assistance, training, standards, and capacity-building strategies.
• Ensuring alignment with Medicaid HCBS regulations, waiver requirements, and quality expectations.
• Evaluating provider system needs using data, performance trends, and stakeholder input.
• Integrating regulatory, fiscal, and operational considerations into planning and decision-making.
• Establishing clear goals, monitor performance, and drive continuous quality improvement.
• Managing contracts and projects to completion with accuracy and accountability.
• Delivering timely, responsive support that strengthens provider performance and enhances outcomes for individuals with developmental disabilities and their families.
• Promoting accessible, person-centered service delivery across the network.
• Collaborating across DBHDS divisions, state agencies, providers, and community partners to advance coordinated system improvements.
• Supporting cross-functional initiatives and shared problem-solving.

Minimum Qualifications

• Leadership experience in human services, developmental disability supports, behavioral health, Medicaid programs, or related systems.
• Strong skills in strategic planning, operations, staff management, and stakeholder engagement.
• Flexibility and ability to manage multiple competing priorities effectively.
• Demonstrated ability to lead regulatory, programmatic, or system-level initiatives.
• Experience with HCBS waivers, provider network development, compliance oversight, or statewide service systems.
• Ability to create and sustain effective relationships and liaison with facility staff, central office departments, CSB and other stakeholders and constituents as required.

Additional Considerations

• Experience in management or related health care field and considerable experience with DD services.
• Experience working with others across disabilities and mental health services.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

This position is eligible, however not guaranteed, for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth telework policy.

For consideration, interested applicants must apply by completing the online application and/or submit a resume. However, emailed, faxed, and hand-delivered applications and/or resumes will not be accepted. Applications must be submitted by 11:55 p.m., on the listed closing date. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.

DBHDS welcomes all applicants authorized to work in the U.S. For more information on how to seek this authorization, please refer to Working in the United States or contact the U.S. Citizenship and Immigration Services office directly.

For any technical assistance with the jobs.virginia.gov website, please contact applicantinquiry@dhrm.virginia.gov.

Contact Information

Name: ShaKiera Miles

Phone: N/A

Email: shakiera.miles@dbhds.virginia.gov - Inquiries Only/No Submissions, to include resumes.

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

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