Employee Benefits Specialist

2 weeks ago

Troy, MI, United States Wilshire Benefits Group Full time

Job Type

Full-time

Description

Wilshire Benefits Group is actively seeking a dynamic professional who is ready to play a vital role in enhancing employee satisfaction and well-being as an Employee Benefits Specialist on our Client Services Team.

In this fast-paced role, you'll handle everything from processing enrollments and managing eligibility with insurance carriers to fielding inquiries resolving issues as a dedicated employee benefit advocate. Bring your friendly attitude, positive energy, and problem-solving abilities, and let's create incredible client experiences together

Your role will involve wearing many hats, including:

  • Enrollment Master: Process additions, changes, and deletions of member enrollments quickly without sacrificing accuracy
  • Verification Pro: Ensure enrollments are received by carriers through various systems
  • Benefit Guru: Answer employee level questions during open enrollment and throughout the year. Order ID cards, address benefit-related inquiries, and log every task with precision-all within 24-48 hours
  • Carrier Liaison / COBRA specialist: Act as the bridge between members and insurance carriers to resolve claims and service issues
  • Email Champion: Manage the advocacy inbox and meticulously document tasks
  • Service Excellence Hero: Deliver exceptional service to our internal and external clients
  • Creative Communicator: Craft clear, accurate, and engaging Open Enrollment materials, including employee benefit booklets
At Wilshire Benefits Group, we offer a robust and competitive benefits package and an award-winning work environment. We believe in celebrating your achievements, fostering a fun and inspirational work environment, and providing the support you need to shine. Ready to join the team and become a contributor to our intentionally-different approach? Apply now

Requirements

Our ideal candidate will bring the following skills and abilities to the role:
  • 1+ years of experience working with employee health insurance benefits
  • Passion for and commitment to delivering exceptional customer service
  • Strong data entry and accuracy skills / experience working with detailed data
  • Proven experience responding to client and/or employee support requests
  • Ability to diligently track and maintain data, consistently populate internal systems, and stay organized
  • Ability to work independently and as a team member to respond to varying client needs
  • Ability to create, edit, and proofread documents; Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Adobe
  • Willing to work onsite
  • Bachelor's degree preferred
  • Licensed in Life and Health a plus
  • Employee Navigator / benefits administration knowledge helpful
  • Experience in MS Publisher helpful


Salary Description

$21-$28

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