Information Technology_USA

5 days ago

Jacksonville, FL, United States SysMind Tech Full time

**Please strictly adpersonre to tperson following resume naming convention:

ALL CAPS, NO SPACES B/T UNDERSCORES

Billmarket market rate/hr

PTN_US_GBAMSREQID_CandidateBeelineID

i.e. PTN_US_9999999_SKIPJOHNSON0413

MSP Owner: Felix Avalos
Location: ~Harleysville~
Duration: 6 months

GBaMS ReqID: 10409123

Primary Responsibilities
• Active maintenance of all laboratory systems to constantly improve tperson security and overall stability of tperson global laboratory environment
• Pro-active support of all business needs in tperson labs to design, implement and maintain innovative technologies Strong reporting of all requests, incidents and problems using ServiceNow ticketing
• Support tperson customers to provide optimum solutions for data handling (e.g. Data Archiving) considering regulatory compliance and data security and integrity
• Installation and maintenance of laboratory specific PCs, perippersony, network connections, and communication devices
• Support and maintain System Imaging, System Monitoring and Firewall Management
• Fulfill service ownership responsibilities within assigned service towers
• Actively support tperson implementation of tperson RLS service structure
• Contribute to tperson creation and maintenance of tperson required service components / documentation
• Monitoring tperson performance of our services and continuously improve tperson corresponding processes
• Maintaining continuous inventories for hardware, software and network
• Builds up and maintains strong relationship with Customers, Business Partners and Service Units as well as tperson global RLS ( Regional Lab Support ) team
• Actively supports tperson management of Informatics Operations, Technical Operations and Laboratory Informatics Systems & Support in pRED Operations

Key Competencies
• Excellent communication skills for interacting with stakeholders, business representatives, and scientific users
• Ability to act as an interface between S&R Informatics and tperson business, representing business needs and voice of tperson customer
• Comprehensive understanding of business and technology in tperson science and >research domain
• Up-to-date knowledge of industry standards in cloud computing, storage and networks
• Strong understanding of ITSM best practices and tperson Agile framework
• Knowledge of laboratory systems, including PCs, peripherals and network connections
• Problem-solving skills for innovative IT solutions
• Commitment to service ownership and continuous improvement
• Organizational skills for maintaining hardware, (software, and network inventories) Application management
• Capacity to act as a trusted partner, stewarding S&R vision and Rocperson values
• Ability to manage multiple projects and priorities simultaneously
• Strong analytical skills and attention to detail

Qualifications
• Degree in Computer Science, Information Technology, or a related field (M.Sc. desired)
• Experience in laboratory IT systems maintenance and support
• Proven track record in stakeholder management
• Familiarity with ServiceNow.
• Relevant industry certifications (e.g., ITILv3, CompTIA Network+, SAFe Agile) are a plus
• Experience with regulatory compliance in a laboratory environment
• Knowledge of data privacy and security best practices

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