ServiceNow Platform Architect

2 days ago

Cincinnati, OH, United States Total Quality Logistics Full time
General information

Country

USA

State

Ohio

City

Cincinnati

Descriptions & requirements

About the role:

As a ServiceNow Platform Architect for TQL, you will drive the design, governance, and evolution of our enterprise ServiceNow environment. You'll collaborate with IT and business leaders, mentor technical teams and ensure our platform is scalable, secure and aligned with business goals.

POSITION IS LOCATED IN CINCINNATI - PAID RELOCATION PROVIDED

What's in it for you:
  • Competitive base salary of $150,000-$181,280 + comprehensive bonus and long-term incentive program
  • Advancement opportunities with aggressive and structure career paths
  • Access to the latest emerging technologies
  • Reimbursement for continuous education and technical training
  • TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month
  • Comprehensive benefits package
    • Health, dental and vision coverage
    • 401(k) with company match
    • Perks including employee discounts, financial wellness planning, tuition reimbursement and more
  • Certified Great Place to Work and voted a 2019-2026 Computerworld Best Places to Work in IT
What you'll be doing:
  • Lead architecture, design, and implementation across ServiceNow modules (ITSM, CSM, ITOM, CMDB, Discovery, Service Catalog)
  • Own and evolve the ServiceNow platform roadmap for enterprise scalability and alignment
  • Develop workflow automation and partner with business stakeholders to deliver productivity solutions
  • Establish and enforce platform standards, naming conventions, and development guardrails
  • Mentor developers, administrators, and analysts
  • Translate business requirements into platform-wide solutions
  • Serve as escalation point for complex technical issues and integrations
  • Oversee platform governance, code reviews, upgrade planning, and documentation
  • Drive CMDB and Service Mapping strategy for improved automation and impact analysis
  • Ensure integration architecture aligns with enterprise infrastructure (APIs, MID Servers, third-party systems)
  • Lead proof-of-concept initiatives for new ServiceNow capabilities
  • Maintain architecture documentation and reusable technical patterns
  • Support release management, testing, and performance tuning
Engage with ServiceNow support and community to resolve issues and stay ahead of product changes

What you need:
  • Ability to be based at our headquarters in Cincinnati, Ohio. Relocation package provided.
  • Bachelor's degree in Computer Science, Information Systems or related field, or 7+ years of ServiceNow experience
  • ServiceNow CSA required; CIS, CIS-CSM (ITSM, CMDB, Discovery) strongly preferred
  • 7+ years of ServiceNow platform experience, including 3+ years in a lead or architect role
  • Proven experience designing scalable ServiceNow solutions across business functions
  • Advanced knowledge of ServiceNow architecture, best practices and system design
  • Proficiency in Flow Designer, Integration Hub, APIs, and enterprise integrations
  • Excellent communication, leadership and stakeholder engagement skills
  • Strong documentation and system governance abilities
Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

About Us

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.

As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.

What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com
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