Industrial Field Technician- Western Territory

2 weeks ago

Madison, WI, United States Spartan Staffing Solutions Full time

Spartan Staffing Solutions has partnered with a leader in Industrial Cleaning Equipment. Together we are in search of an Industrial Field Technician for their team in Madison Wisconsin (Western Territory).

As a Field Service Technician you will provide customer service as you troubleshoot equipment and deliver solutions that create a cleaner, safer world. Working at our customers' facility, our service technicians maintain, troubleshoot, and repair products, and provide quality customer service and communication to minimize costs and ensure satisfaction. You will maintain the proper parts, supplies, and tools in your service vehicle to solve customer problems. You will quickly and accurately diagnose equipment issues, and determine what is needed to get the equipment running again. Customers rely on you to teach them how to use our equipment correctly and decrease future needs making you a true asset to our customers.

Specific Responsibilities:

  • Troubleshoot and repair mechanical, electrical, and hydraulic systems, air and water-cooled combustion engines, and diesel-gas-LP powered engine problems on all products and similar competitive products.
  • Responsible for effectively scheduling time and arranging all customer service calls, planned maintenance, and breakdowns to maintain effective customer service.
  • Maintain records of all service activities and business reporting documentation through the use of customer repair order logs, service agreements, completed repair orders, timesheets, machine checklists, receiving records, expense reports, and service agreements.
  • Efficiently manage inventory levels to maximize inventory turns while minimizing return trips to customers.
  • Ensure proper communication of customer preventative maintenance schedules and future service needs.
  • Estimate machine repair requirements and prepare necessary data to provide an accurate repair quote to the customer.
  • Responsible for proper and safe use, maintenance, and reporting of all Company property.
  • This includes trucks, trailers, tools, and equipment.
  • Partner with sales representatives concerning potential customer applications for equipment replacements.
  • Consistently present a professional image, both in personal appearance and condition of company equipment.
  • Assist manager by making territory boundary changes and customer alignment recommendations

Required Experience:
  • High school diploma or equivalent, vocational school coursework a plus.
  • Minimum of two years' work experience to include:
  • Troubleshooting, diagnosing and repairing mobile equipment.
  • Demonstrated experience working with one or more of the following: mechanical, electrical, and hydraulic systems, air and water-cooled combustion engines, and diesel-gas-LP powered engine.
  • Demonstrated experience working in direct contact with customers on service-related activities.
  • Demonstrated ability to work independently with minimal supervision.
  • Safely use hand and power shop tools, equipment, and diagnostic devices.
  • Basic understanding and knowledge of how to use a personal computer, including MS Office Suite, email, and proprietary systems.
  • Understand and manage expenses within the service operation.
  • Good verbal communication skills, customer-centric attitude, and approach.
  • Basic estimating and inventory management skills.
  • Valid driver's license plus meet Company driving policy requirements.
This position offers benefits effective the 1st day of employment including Medical, Dental, Vision, Life Insurance, 401K, paid holidays and vacation, and career growth opportunities. In addition, this position comes with a company service vehicle that you would bring home with you every night, cell phone, and laptop.

Please send resumes to raul@spartanstaffingsolutions.com

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