Technology Trainer

2 weeks ago

Greenville, SC, United States Parker Poe Full time

Become part of the Parker Poe team that - for more than a century - has represented many of the Southeast's largest companies and local governments. We are a tight-knit firm that values the person beyond the lawyer or professional. Because of this, in addition to structured integration efforts, you will find that mentorship, professional development, and internal referrals happen organically. If you want to join a collaborative team providing sophisticated legal services - without losing sight of our calling to give back to our communities - this is the place to be.

Title: Technology Trainer

Department: Information Technology

Reports To: IT Training Manager

FLSA: Non-Exempt

Position Summary

The Technology Trainer will be responsible for training, orienting, and supporting attorneys and staff to ensure they can effectively use the firm's technology tools. This role is focused on delivering structured learning programs, supporting new hire onboarding, and assisting with firm-wide technology initiatives. The Trainer ensures every professional has the foundational skills to succeed while also contributing to adoption of new tools and processes.

Key Responsibilities

  • Deliver engaging new hire orientation and follow-up training sessions.
  • Conduct training on core applications, including Microsoft 365, iManage, time entry, intranet, and collaboration tools.
  • Assist with adoption of AI-driven tools by supporting training initiatives and user questions.
  • Create learning materials such as quick reference guides, recorded tutorials, and newsletters.
  • Provide individual coaching and small-group training as needed.
  • Collaborate with the Senior IT Specialist on initiatives to adopt firm-wide technologies.
  • Track attendance, feedback, and progress for training sessions.
  • Contribute to awareness campaigns for technology updates and upgrades.
  • Perform other duties as assigned by leadership.
Requirements
  • Minimum two years of experience in IT training or professional development and a bachelor's degree in education, information Technology, or related field preferred; or the equivalent combination of education and experience considered. Law firm experience is preferred.
  • Strong knowledge of Microsoft 365 applications.
  • Demonstrates the ability to deliver effective training in multiple formats (live, recorded, and written).
  • Excellent interpersonal skills with patience and clarity in instruction.
  • Strong organizational skills and attention to detail.
  • Ability to adapt quickly to changing technology and user needs.

Parker Poe is an Equal Opportunity Employer and makes recruitment, employment, promotional and all other personnel decisions without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

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