Systems Engineer III

1 week ago

Brentwood, TN, United States IDEMIA Full time
Overview

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.

Responsibilities

  • Design & Implement edge device and endpoint standards. Develop and maintain standard endpoint configurations for Windows OS environments, including hardware specifications, software installations and security settings.
  • Troubleshooting & Support of Network Edge Devices: Manage and resolve network issues, including low-level application interactions and performance problems at the edge.
  • Image Management: Create, test, deploy and manage endpoint golden images to ensure consistency across state and federal contract environments.
  • Software Packaging and Distribution: Package applications for deployment using System Center and future state with MDM across Windows platforms.
  • Operation System Deployment: Plan, test and deploy new OS versioning, ensuring compatibility with applications and hardware.
  • Patch Management: Regularly apply security patches and updates to operating systems and applications in Windows environment to maintain compliance and security.
  • Endpoint Security: Collaborate with SecOps to implement and manage endpoint security solutions, including antivirus and encryption tools. Provide rapid response to critical vulnerabilities.
  • Advanced Troubleshooting and Support: Provide advanced troubleshooting and RCA for hardware, software and network issues on Windows OS environment and edge devices.
  • Performance Monitoring and Optimization: Monitor endpoint performance and make adjustments to improve user experience and system efficiency. Work with SRE teams to develop monitoring dashboards and system reporting.
  • Compliance and Auditing: Ensure Windows OS endpoints and edge devices with PCI standards, contract policies, industry standards and regulaltory requirements.
  • Automation and scripting: Develop scripts and automation tools using PowerShell to streamline endpoint configuration and management tassk such as deployment, patching and montioring for Windows OS environment.
  • User Training and Documentation: Create and maintain documentation for Logistics, Technical Helpdesk and Enrollment Agents on new systems and processes.
  • Collaborate with other Engineering and Operations Teams: Work closely with other teams including Cloud, SRE, Security, Helpdesk and dev teams to ensure seamless integration and support of endpoint systems across multiple environments.
  • Participate in an on-call rotation for one week per month to provide support for critical systems outside of standard business hours, including evenings, weekends, and holidays.
Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • 5-7 Years of Advanced Experience in Enterprise Network, Cloud, and Edge Application Architecture: Demonstrating Expert Proficiency in Network Management, Monitoring, and Diagnostic Technologies
  • Proficiency with network management, monitoring, and diagnostic tools
  • Hands-on experience with AWS Cloud services and infrastructure
  • Strong understanding of basic networking concepts and infrastructure management
  • Familiarity with network security protocols, vulnerability assessments, and patch management
  • Advanced ability to create and maintain PowerShell scripts for automation and system optimization
  • Practical experience with CI/CD pipelines, automation frameworks, and cloud-native practices
  • Exposure to federal contracting environments, biometrics, or digital fingerprinting industry is a plus
  • Problem-Solving: Strong analytical, logical reasoning, and troubleshooting skills
  • Collaboration: Excellent communication and teamwork abilities to work with cross-functional engineering teams

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