Specialist, Technical Support,

4 days ago

Fort Myers, FL, United States School District of Lee County Full time
Qualifications

MINIMUM QUALIFICATIONS:
  • High School diploma or equivalent.
  • Two (2) years of experience in computer support or a related field.
PREFERRED QUALIFICATIONS:
  • Associate's degree.
  • Advanced industry certifications in computer repair or equivalent.
Relevant experience or education may be substituted to satisfy minimum qualifications.

KNOWLEDGE, SKILLS, AND ABILITIES:
  • Clear and concise oral and written communication skills; organizational and management skills.
  • Knowledge of industry-standard networking technologies, procedures, and methodologies.
  • Knowledge of pertinent regulations, policies, and procedures for the functional area of assignment.
  • Knowledge of HIPAA, Public Records, Sunshine Law, FERPA, and other laws/regulations related to student and employee privacy, public information, and records retention.
  • Knowledge of and experience with industry-standard equipment, materials, practices, computers, and applications.
  • Ability to professionally and effectively respond to customer needs and requests for service or assistance.
  • Ability to efficiently work independently with minimal direction or direct oversight.
  • Ability to complete industry standard technical certifications including CompTIA A+, Network+, Security+, or equivalent.
Revised: 5/31/23

Responsibilities

  • Monitor service requests to ensure problem resolution and documentation in a quick, efficient manner.
  • Use industry-standard tools to install, manage, update, and maintain computer hardware and software.
  • Assist educators in planning for and use of technology in the instructional program.
  • Manage the implementation of standard inventory, maintenance, and disaster procedures for resources.
  • Provide staff with information about new technology developments in their specific area of responsibility through research and recommend specific hardware and software that compliment and support a diversity of instructional techniques.
  • Recommend budget requirements and provide purchase order information for school technology planning.
  • Coordinate with District technology support personnel in troubleshooting and maintenance of school-based wiring plans and network documentation.
  • Use appropriate equipment to isolate and replace faulty data wiring, network equipment, and related technologies.
Revised: 5/31/23

Additional Job Information

S09, $24.70, 8 Hours, 255 days. Compensation may increase based on relevant education and experience.

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