Patient Services Coordinator

7 days ago

Indianapolis, IN, United States Medix Full time
Title: Patient Services Coordinator (PSC)

Summary:

We're hiring a Patient Services Coordinator to join a high-volume specialty clinic known for its exceptional patient experience and strong team culture. This role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with patients of all ages, and brings professionalism, warmth, and energy to every interaction. The PSC will support front-desk operations for the busiest clinic location and work alongside a collaborative team of 10-11 coordinators.

Day-to-Day Responsibilities:
  • Welcome patients and visitors with a positive and friendly demeanor.
  • Manage patient check-ins, including collecting IDs, verifying demographics, and confirming insurance.
  • Conduct pre-registration and review charts to ensure all required information is complete prior to appointments.
  • Review online faxes and update patient records in the EMR system.
  • Process patient payments, including copays, deductibles, and outstanding balances.
  • Schedule patient appointments, follow-ups, and outside referrals accurately and efficiently.
  • Assist with incoming calls regarding appointments, questions, cancellations, confirmations, and referral updates.
  • Support daily patient flow-typically 100-120 patients/day, with 15-20 handled individually at check-in.
  • Maintain confidentiality and uphold patient rights at all times.
  • Prepare daily batches for accounting, balancing payments and charge tickets.
  • Scan and update demographic and insurance documentation into the patient chart.
  • Assist with obtaining precertifications for tests and scans when needed.
  • Collaborate with physicians and clinical staff to ensure smooth, efficient patient care.
Shift:

Monday-Friday
  • 8:00AM - 5PM
Qualifications:

Must-Haves:
  • Minimum 1 year of medical office or healthcare front-desk experience.
  • Experience working with any EMR system.
  • High School Diploma or GED.
  • Strong customer service skills and ability to work in a fast-paced environment.
  • Comfortable interacting with patients from pediatrics to elderly.
Nice to Have:
  • Experience with scheduling, referrals, insurance verification, or patient collections.
  • Previous work in a high-volume specialty setting.
Soft Skills:
  • Warm, welcoming personality-greets every patient with a smile.
  • Team-oriented and willing to support colleagues throughout the day.
  • Strong attention to detail and organizational skills.
  • Excellent communication and professionalism.
Perks:
  • Stable Monday-Friday schedule (no weekends).
  • Competitive pay range: $17.00 - $20.00/hr.
  • Supportive front-office team with strong leadership.
  • Hands-on training and growth potential within the practice.
  • Opportunity to work at a top specialty clinic with a large patient population.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

* As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

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