Service Now Technical Architect

2 weeks ago

Chicago, IL, United States Tata Consultancy Services Full time
ServiceNow Technical Architect (ITSM Modules, ITOM, HRSD, ITAM, SPM, Other Modules)

Salary Range: $100,000.00/yr - $135,000.00/yr

Experience: 8 - 14 years of experience

Responsibilities and Qualifications
  • Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations
  • Develop architectural blueprints, standards, and best practices
  • Align ServiceNow architecture with enterprise IT strategy and digital transformation goals
  • Experience leading Implementation projects in ITXM area and non ITXM areas
  • ServiceNow custom application design and development expertise
  • Expertise in ServiceNow deployments, integration with third?party tools, orchestration, operational activities
  • Project Management expertise and merging multiple instances
  • Experience on ITSM migration/consolidations
  • Provide guidance and mentorship to developers and implementation teams
  • Ensure adherence to architectural standards and coding best practices
  • Lead technical design sessions and code reviews
  • Strong work experience on Support, Maintenance, Migration, Upgrades, Integrations, and Implementations projects
  • Mentor and share technical knowledge/guidance to team
  • Design technical solutions based on customer requirements and translate to functional requirements
  • Review requirements to ensure sufficient detail for accurate estimation
  • Deep ITIL process knowledge with ability to evaluate and connect requirements to ITIL/industry standards
  • Maintain and review license data in ServiceNow; proactively report on compliance slippage
  • Must hold certifications: ServiceNow Systems Administrator, ServiceNow Implementation Specialist, ITIL V3 Foundation
Behavioral Competency
  • Handles customer meetings and provides weekly/monthly reports for customers and TCS management
  • Strong ability to manage conflicts that may arise with customers and/or TCS internal stakeholders
  • Excellent communication in orchestrating customer requirements/needs, solutions, responsibilities, risks, challenges, and impacts
  • Understand the customer environment for business processes and IT processes
  • Work with customers (business and IT stakeholders) to understand stated and unstated needs
  • Brainstorm with customers to extract beneficial requirements considering their current needs, roadmap, and ServiceNow platform capabilities
  • Design and architect new ServiceNow application implementations and maintain/enhance existing applications
  • Consider security and audit compliance aligned with agreed standards and customer policy
  • Provide guidance and thought leadership in ServiceNow platform to customers and TCS stakeholders for aligned technical solutions
  • Share best practices and guidance, mentor, and lead implementation methodology and testing methodology

#LI-RJ2
Seniority Level

Mid?Senior level

Employment Type

Full?time

Job Function

Information Technology

Industries

Information Services and Architecture and Planning

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