Front Desk Agent

1 week ago

Erie, PA, United States Hampton Inn Erie Full time
Front Desk Agent

As a Front Desk Agent, you will be the first and last point of contact for guests, playing a pivotal role in shaping their experience. Whether you're welcoming an excited family embarking on their vacation, assisting a business traveler seeking a smooth check-in, or helping a guest in need of personal assistance, your warm and genuine hospitality will set the tone for their stary. This position gives you the opportunity to shine as it is a fast-paced and interactive role As Front Desk Agent, you will:

• Make a First Impression - the person in this role must have a genuine passion to deliver a great hospitality experience - whether in person or by phone. You must want to wow the guest with your welcoming personality.

• Make a Lasting Impression - while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen

• Enjoy Problem Solving - many guests need help with miscellaneous things - their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help.

• Be Accountable - you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.

• Be a Safety & Security Agent - follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed.

Job Requirements

This role requires good verbal and written English communication skills. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work - exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.

  • Front Desk Agent

    5 days ago

    Erie, PA, United States New Castle Hotels and Resorts Full time

    Front Desk Agent As a Front Desk Agent, you will be the first and last point of contact for guests, playing a pivotal role in shaping their experience. Whether you're welcoming an excited family embarking on their vacation, assisting a business traveler seeking a smooth check-in, or helping a guest in need of personal assistance, your warm and genuine...

  • Front Desk Agent

    11 hours ago

    Erie, PA, United States New Castle Hotels and Resorts Full time

    Front Desk Agent As a Front Desk Agent, you will be the first and last point of contact for guests, playing a pivotal role in shaping their experience. Whether you're welcoming an excited family embarking on their vacation, assisting a business traveler seeking a smooth check-in, or helping a guest in need of personal assistance, your warm and genuine...

  • Front Desk Agent

    1 week ago

    Erie, PA, United States Highgate Hotels Full time

    Front Desk AgentRequisition ID 2025-72191Category Front Office OperationsJob LocationUS-PA-EriePropertyFairfield Inn ErieCompensation TypeHourlyHighgate HotelsHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America,...

  • Front Desk Agent

    7 days ago

    Erie, PA, United States Highgate Hotels Full time

    Front Desk AgentRequisition ID 2025-72191Category Front Office OperationsJob LocationUS-PA-EriePropertyFairfield Inn ErieCompensation TypeHourlyHighgate HotelsHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America,...

  • Front Desk Agent

    2 weeks ago

    Erie, PA, United States Highgate Hotels Full time

    Front Desk AgentRequisition ID 2025-72191Category Front Office OperationsJob LocationUS-PA-EriePropertyFairfield Inn ErieCompensation TypeHourlyHighgate HotelsHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America,...

  • Front Desk Agent

    2 days ago

    Erie, PA, United States Highgate Hotels Full time

    Front Desk AgentRequisition ID 2025-72191Category Front Office OperationsJob LocationUS-PA-EriePropertyFairfield Inn ErieCompensation TypeHourlyHighgate HotelsHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America,...

  • Front Desk Agent

    1 week ago

    Erie, PA, United States Highgate Hotels Full time

    Front Desk Agent - Full TimeRequisition ID 2025-71501Category Front Office OperationsJob LocationUS-PA-EriePropertyFairfield Inn ErieCompensation TypeHourlyHighgate HotelsHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning...

  • Front Desk Agent

    2 weeks ago

    Erie, PA, United States Highgate Hotels Full time

    Front Desk Agent - Full TimeRequisition ID 2025-71501Category Front Office OperationsJob LocationUS-PA-EriePropertyFairfield Inn ErieCompensation TypeHourlyHighgate HotelsHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning...

  • Front Desk Agent

    6 days ago

    Erie, PA, United States Highgate Hotels Full time

    Front Desk Agent - Full TimeRequisition ID 2025-71501Category Front Office OperationsJob LocationUS-PA-EriePropertyFairfield Inn ErieCompensation TypeHourlyHighgate HotelsHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning...

  • Front Desk Agent

    7 days ago

    Erie, PA, United States Fairfield Inn Erie Full time

    Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this...