Risk and Payments Specialist

6 days ago

Mt Laurel, NJ, United States Boyd Gaming Full time

Company Description

Boyd Gaming Corporation is a leading name in the casino entertainment industry in the United States. We are committed to innovation and continuous improvement to maintain our status as a market leader. Our successful business strategies and planning focus on maximizing value for our shareholders, team members, and communities.

Job Description

As a Risk and Payments Specialist, you will play a vital role in ensuring the security and integrity of our gaming operations. Your responsibilities will include:

  • Verifying gameplay on casino and poker platforms to ensure accurate payouts and identify fraudulent activities such as collusion, chip dumping, and bot usage.
  • Checking new account registrations for connections to known negative accounts.
  • Monitoring accounts displaying sudden changes in gaming or transaction behaviors.
  • Requesting and validating documentation including proof of financial instruments, proof of identity, and proof of address from customers as necessary.
  • Coordinating with the payment gateway team to address cases of financial mismanagement.
  • Assisting the Payments team in handling chargebacks and enabling proper representments.
  • Resolving customer inquiries escalated by Sales, Support, and Security teams.
  • Ensuring high-quality interactions with customers.
  • Participating in training, coaching sessions, and team meetings as required.
  • Facilitating escalations to Sales, Support, and Security teams and following up on resolutions.
  • Engaging in various tasks as needed to support new product launches and promotional activities.
  • Maintaining compliance with audit and procedural standards throughout all actions.
  • Assisting customers in processing deposits and withdrawals via email, chat, and phone.
  • Reconciling cashier transactions with the payment gateway and other financial institutions.
  • Downloading chargeback transactions and collaborating with the Security team for representments.
  • Contacting customers when payment processing methods need adjustment.

Qualifications

To be successful in this role, you should have:

  • A Bachelor's degree or equivalent experience.
  • A strong understanding of current security threats and a commitment to staying informed about security developments.
  • Knowledge of risk assessment methodologies, policies, and standards.
  • Familiarity with security regulations and standards such as ISO/IEC 27001/2, NIST, and Sarbanes-Oxley.
  • Experience in audit processes and third-party risk management.
  • A background in conducting risk assessments and corrective action planning.
  • Proficiency in developing and writing security policies and procedures.

Compensation

Pay rate is $25/hour. Compensation is based on various factors, including position, education, skills, work experience, and other factors permitted by law.

Equal Opportunity Employment

Boyd Gaming Corporation is proud to be an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other federal, state, or local protected class.

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