Data Center Operations Manager Critical Facility

Data Center Operations Manager Critical Facility

Job ID

254862

Posted

09-Jan-2026

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Building Management, Data Centers, Engineering/Maintenance, Facilities Management

Location(s)

Ashburn - Virginia - United States of America, Herndon - Virginia - United States of America, Leesburg - Virginia - United States of America, Sterling - Virginia - United States of America

About the Role:

As a CBRE Data Center Manager, you will manage the team responsible for providing preventative maintenance and repair services to a large Data Center client.

Lead an integrated team responsible for the performance, reliability, and continuous improvement of a mission-critical data center. This position combines facility engineering (UPS, generators, cooling, power distribution) with IT operations (rack/stack, power delivery, deployments, decommissions) to ensure resilient services, efficient capacity, and high client satisfaction. Key objectives include safety, availability, SLA compliance, cost efficiency, and effective stakeholder engagement.

This role is onsite in Ashburn, VA.

This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

• Manage the relationship with the client while working with other stakeholders to meet all MSA requirements.

• Responsible for ensuring the completion of configuration management, work orders, preventative maintenance, and repairs within the agreed SLA timeframe.

• Operational Leadership:

• Ensure uptime and resilience, targeting 99.999% availability for critical systems. Oversee the integration of facilities and IT operations, synchronizing power, cooling, and deployment activities to minimize risk and downtime. Drive automation and continuous improvement to optimize performance, energy efficiency, and incident response.

• Team Management:

• Direct all aspects of staffing, onboarding, training, development, and performance management. Establish coverage and cross-training plans. Serve as the primary operational contact for clients and senior stakeholders, ensuring transparent communication and rapid escalation of critical issues. Fulfill and document all MSA requirements.

• Critical Infrastructure:

• Oversee configuration management, maintenance, and repairs to meet or exceed SLAs. Ensure all infrastructure installations are completed to standard and within agreed timelines. Maintain rigorous change control, method statements, and risk assessments.

• IT Operations:

• Manage IT equipment installations, relocations, and decommissions, ensuring compliance with internal and industry standards. Coordinate with IT teams on capacity planning, rack layout, cable management, and physical security. Maintain accurate documentation for all changes.

• Resolve unforeseen circumstances that occur and inform the client or Sr. management when needed.

• Verify facility infrastructure equipment installations are within the agreed SLA timeframe.

• Oversee Information Technology equipment power installations, relocation and decommission requests.

• Check daily routine cleanup of the data halls and review findings.

• Confirm all deployments are installed to applicable internal, manufacturer, and industry standards.

• Ensure that all records are updated following any changes made. Ensure that documentation is also kept up to date for all applicable processes.

• Prepare Method Statements and Risk Assessments and present to Sr. management.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.

• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

• Strong knowledge of electrical and mechanical systems (UPS, generators, switchgear, PDUs, cooling, BMS/SCADA, fire/life safety) is preferred.

• Experience with IT deployments and standards-based installations is preferred.

• Familiarity with ServiceNow and Facility monitoring tools is preferred.

• Solid understanding of change, configuration, and incident/problem management processes is preferred.

• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance

expectations and handle problems.

• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Extensive organizational skills with a strong inquisitive mindset.

Why CBRE:

A culture of respect, integrity, service and excellence crafts our approach to every opportunity

We are guided by the needs of the cities we inhabit, the communities we build and the world we thrive in

• Benefits start 1st of the month: Medical, dental vision, PTO, 401k, etc.

• Internal advancement available after 6-month mark

• 40-45 hours a week

• Competitive Pay

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

CBRE’s Data Center Solutions is the world’s only fully integrated data center real estate firm, offering global strategy, acquisition and disposition representation, project management, and facilities management from a single provider. We serve 40% of the Fortune 100’s data centers, spanning primary, secondary, and tertiary markets across the globe. As an employer of choice, we heavily invest in our people to best serve these state-of-the-art facilities by offering mission critical and leadership training.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 (Fortune #128 as of 2025) and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at http://www.cbre.com .

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)