Team Leader, Operations

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Team Leader, Operations.

You're a master of organization and efficiency behind the scenes of our stockroom. As Operations Team Leader, you play a key role in creating our striking merchandise design. Positive, creative and enthusiastic, you think quickly on your feet and adapt easily to change. Supporting the Assistant Store Leader, Operations and Assistant Store Leader, Visual, you help to lead, plan, perform and supervise the work of the merchandising/stock team, shifting your focus as needed - and shifting scheduling - to put visual plans into action. You ensure product on the sales floor is well-stocked and always ready for customers to shop. Beyond the sales floor, your attention extends to the stockroom, which you keep organized and running efficiently at all times. You are both a mentor and a leader to Merchandising/Stock Associates. You communicate the overall design vision, answer questions, provide productive feedback and lead by example in performing high-level assignments. Your excellent communication skills also cross channels to the sales team to ensure they are involved in visual and operational excellence.

A day in the life as a Team Leader, Operations...

• Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
• Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
• Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
• Review KPI results, working with Assistant Store Leaders to identify opportunities and corrective actions.
• Communicate regularly with the applicable functional Assistant Store Leader r to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

What you'll bring to the table...

• Your sense of personal style with a discerning eye and passion for design and home furnishings
• Strong communication and interpersonal skills
• High school diploma/GED or equivalent

We'd love to hear from you if you have...

• 1+ years customer service or retail experience
• Full-Time roles:  Open availability to work flexible hours on weekdays, evenings and weekends
• Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night