Strategic Accounts Intern

7 days ago

Herndon, VA, United States China Telecom Americas Full time
Position Title: Strategic Accounts Intern

Location: Herndon, VA

Status: Full Time Intern

Description Summary:

The Strategic Accounts Intern will assist Strategic Account Managers.

Major Tasks & Responsibilities:
  • Assisting sales to ensure high levels of customer satisfaction through excellent sales service.
  • Help sales update opportunities, leads, orders and customer records in the company database (CRM).
  • Resolves order and inventory problems by investigating data and history including identifying alternate means for filling orders and notifying managers and customers.
  • Assist Account Managers with any credit claims, customer billing disputes, investigations, and outage issues.
  • Help track and adjust revenue in BSS for any IDC dark fiber orders that have been escalated for non-standard products and revenue adjustment.
  • Assist with billing reconciliation.
  • Assist preparing financial reports requested by sales management.
  • Follow all companies' policies and procedures.
Essential Skills, Qualification and Education Needed:
  • Master's degree in computer science, Business Analytics, Finance, Data Science, Information Systems, Marketing Analytics, International Business preferred.
  • Strong desire to learn and understand telecom technology services and products.
  • Flexibility to work seamlessly with global sales and support teams in different time zones
  • Self-motivated, customer-focused, result-oriented.
  • Excellent interpersonal and communications skills; verbally, written, face-to-face and over the phone with customer, partners and all levels of staff and management in both Mandarin and English required.
  • Impressive proposal writing skills and presentation skills
  • Familiarity with CRM database tools
  • Strong data analysis skills, with the ability to extract and interpret data from various sources to support Strategic Sales Team.
  • Proficient in Microsoft applications including Word, Excel, PowerPoint, and Outlook


Language Requirements

Fluency in Chinese and English.

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