Office Manager

2 weeks ago

Grand Rapids, MI, United States Floor Coverings International #415597 Full time

About Us: We are an established Floor Coverings International franchise in Grand Rapids committed to delivering high-quality installations and an excellent customer experience. As we transition to growth mode, we’re looking for a reliable, detail-oriented Office Manager to help us stay organized, serve customers quickly, and keep projects running smoothly from quote to install.

This role is ideal for someone who loves variety, takes ownership, and enjoys supporting a small but fast-moving team. We are looking for teammates that can be efficient in work, but also know life needs to be fun

We also want someone that we can invest in and grow with the business. We are looking for a partner to help us build

Perks of working with us:

Use of company vehicle when on the job

Focused training specifically for your role

Growth, both professionally and financially

Attendance at yearly convention for Floor Coverings International

Family first philosophy that understands work-life balance

Finance & Administration

Use QuickBooks to track revenue, expenses, invoices, and bill payments

Maintain accurate financial records and assist with basic P&L visibility

Complete job costing after each project to track true margins vs quoted margins

Customer Engagement & Scheduling

Follow up quickly with digital leads and schedule them in InspireNet

Communicate clearly with customers about timing, process, and installation details

Support local marketing activities and help drive inbound leads

Operations & Job Coordination

Ensure each job is properly planned and scheduled

Coordinate materials, deliveries, and labor

Receive and stage materials when deliveries arrive

Create detailed work orders outlining pricing, materials, and services

Keep inventory updated for regularly stocked materials

Team & Culture

Help define and reinforce our desired culture and ways of working

Continue learning about flooring products and processes; grow into an internal expert

Marketing

Help maintain a positive social media presence

Work with owner to identify best practices in marketing our business

What We’re Looking For

Experience with QuickBooks (QuickBooks Online preferred)

Strong organizational and administrative skills

Clear, friendly communication – both written and verbal

Ability to coordinate multiple moving parts and follow through reliably

Comfort working in a hybrid environment (majority in office, limited hybrid time)

Bonus: experience in construction, home services, or a trades-based business

Apply today

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

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