Quality Manager

Company Overview Beltservice Corporation is a leading fabricator of custom conveyor belting. Every day, we stake our reputation on the durability, variety, and performance of the products we produce, committed to delivering high-quality products through innovation and excellence. We are seeking a highly innovative Quality Manager with a builder's mindset - someone who can create structure from scratch and drive rapid improvements in how quality is managed. Job Summary We are looking for a hands-on Quality Manager to build and lead our Quality function as we continue to scale. You will take ownership of designing, implementing, and maturing a full Quality Management System (QMS) tailored to a high-mix, custom manufacturing environment. The groundwork is in progress, but we need a leader who can complete the structure, standardize practices across the operation, and embed a culture of accountability and continuous improvement. If you're looking for a role in Quality with direct, meaningful impact on customer satisfaction, operational efficiency, and profitability, we want to hear from you Core Values: Get it Done: Complete tasks with minimal supervision, solve problems with a positive attitude, and work collaboratively. Raise the Standard: Strive for continuous improvement, be open to learning and teaching, and aim to be the best in the industry. Do the Right Thing: Value honesty and integrity, see the big picture, and lead by example with humility and confidence. Passion for Service: Be responsive and dedicated to customers and ensure promises are met. Essential Job Duties: Quality Management System (QMS) Development Build and implement a complete Quality Management System, including SOPs, Work Instructions, and document control standards. Establish structured review, approval, and version control processes to ensure accuracy and accessibility of all quality documents. Integrate the QMS into daily plant operations and ensure alignment with company strategy and customer expectations. Quality Leadership, Reviews, and Governance Lead regular management reviews, communicate quality performance, and drive accountability for corrective actions and improvements. Assess and secure necessary quality resources, including Quality Technicians/Inspectors, to support a fully functioning quality department. Strengthen cross-functional governance processes, including the Material & Corrective Action Board (MCAB). Customer Claims, RGA, and Feedback Management Oversee the customer complaint and RGA process from intake through closure, ensuring thorough investigation, root cause analysis, corrective action, and communication. Implement consistent logging, categorization, trend analysis, and follow-up procedures to improve responsiveness and reduce returns. Improve customer satisfaction by reducing credits and enhancing first-pass quality. Nonconformance, Root Cause, and Corrective Actions Establish a plant-wide nonconformance management process, including identification, containment, documentation, and root cause analysis. Lead and standardize CAPA activities, ensuring timely closure, effectiveness verification, and communication across departments. Provide training and coaching on formal problem-solving tools (5 Why, Fishbone, A3, etc.). Inspection, Process Control, and Calibration Implement standardized in-process and final inspection methods. Develop quality control standards, control plans, and measurable inspection criteria for all major product families. Oversee calibration of all measuring tools and ensure full traceability and accurate record keeping. Supplier Quality Management Develop supplier qualification criteria and ensure proper vetting of critical suppliers. Implement systematic incoming inspection practices based on supplier performance and part criticality. Drive supplier corrective actions and collaborate on performance improvement initiatives. Operational Control, Drawings, and Tolerances Lead the development and maintenance of standard product drawings and internal tolerances across the organization. Ensure all operational processes are supported by clear documentation, visual standards, and updated work instructions. Risk Management Establish structured risk identification, evaluation, and mitigation processes for quality-related risks. Maintain a plant risk register and incorporate risk management into quality planning and continuous improvement efforts. Internal Audits Build and operate a formal internal audit program with scheduled audits, documented findings, and tracked corrective actions. Ensure that audit outcomes drive continuous improvement and compliance with internal standards. Training, Competency, and Culture Develop training programs, skills matrices, and competency assessments for quality-critical roles. Coach operators, supervisors, and team leads on quality standards, process discipline, and problem-solving. Foster a culture that practices, promotes, and permits quality in all aspects of operations. Continuous Improvement and Kaizen Lead targeted improvement events to reduce returns, scrap, rework, and variation. Use data, trends, and COPQ insights to prioritize improvement opportunities. Support the plant's overall journey toward measurable quality maturity and operational excellence. Qualifications: 5-10 years of manufacturing quality experience. 2+ years in a quality leadership or supervisory role. Strong command of CAPA, NCR management, inspections, tolerances, drawings, and structured root cause analysis. Experience in custom manufacturing, fabrication, or high-mix environments. Strong communication and leadership skills; able to influence across all levels. ERP & eQMS proficiency. Knowledge, Skills, & Abilities: Strong understanding of Quality Management Systems (QMS), including procedures, audits, and documentation control. Proficiency in inspection and measurement methods, including fractional tolerances, dimensional checks, and calibration systems. Skilled in root cause analysis and corrective action tools (5 Why, Fishbone, CAPA, 8D). Ability to read and interpret engineering drawings, specifications, and standardized tolerances. Experience using ERP systems for quality workflows, preferably Microsoft Dynamics 365. Strong analytical and data interpretation skills, including trend analysis and COPQ evaluation. Demonstrated leadership capabilities to build, develop, and guide a quality team. Effective communication and documentation skills, able to present findings and set clear expectations. Hands-on, floor-focused working style, comfortable engaging directly with operations and production teams. A continuous improvement mindset, capable of leading kaizen events and driving process maturity. Benefits: Competitive starting salary ($90,000 to $125,000/year). Full benefits package, including health, dental, life, vision, long/short term disability. Healthcare Advocate Patient Care. Tuition Reimbursement. Paid Time Off (PTO). Employee Referral Program. 401(k) plan with company match and Profit Sharing. #hp1