Supervisor

1 week ago

Indianapolis, IN, United States IMAX Full time

With over 50 years of history as a global innovator in entertainment technology, IMAX is the gold standard in immersive entertainment. We are the go-to, end-to-end premium technology platform for the world's greatest filmmakers and creators - giving them the tools to realize their visions to the fullest.

As a result, IMAX attracts the most skilled and accomplished professionals in entertainment and technology. Our global teams merge technical, creative and operational expertise, deep industry relationships spanning the world, and an agile, entrepreneurial approach that prioritizes quality and innovation.

Our success is driven by our people. We cultivate our unique culture by fostering strong team connections, recognizing and rewarding excellence, and creating a workplace that empowers success. By working together in service of our mission, we push the limits of human imagination and transcend the ordinary.

Job Description:

About the Role

Are you passionate about creating memorable experiences for guests and much more? As a Supervisor at the IMAX® Theater in the Indiana State Museum, you'll play a key role in overseeing smooth operation of the theatre ensuring safety and security of the facilities, while providing the best customer service.

What You'll Do:

  • Monitor and manage the daily operations of the theatre including cash handling, delegating tasks to staff, preparing the theater in a timely manner, and friendly customer service.
  • Supervise and support the Floor Staff team, ensuring they are well-trained, motivated, and performing their duties effectively.
  • Provide top-notch customer service, including greeting, directing, ticket-taking, making announcements, opening doors, and handling any other customer service duties as needed.
  • Handle online and phone customer requests and issues, providing effective resolutions and escalating to management when necessary.
  • Master our Point-of-Sale system to sell tickets and concessions to guests.
  • Handle daily calibration of the digital projector and escalate any issues to the Network Operations Center.
  • Conduct regular inspections of the theatre facilities to ensure cleanliness, safety, and functionality.
  • Ensure compliance with safety and operational standards.
  • Work closely with managers about staff, events, and daily tasks.
  • Handle the cash and weekly deposits with accuracy.
  • Take on additional responsibilities as required.
What You'll Need:
  • Must have a liquor license.
  • Availability on nights, weekends, and holidays
  • Previous customer service-related experience
Nice to Have:
  • Previous team leading experience
  • Demonstrate the ability to interact with the public and co-workers in a friendly, enthusiastic, and outgoing manner
  • Follow safe workplace practices in a fast-paced environment
  • Ability to work under pressure
  • Use critical thinking/problem solving skills to effectively resolve customer issues and/or effectively communicate those issues to managers
  • A love of movies and the theater-going experience
Perks of the job:
  • Free movie tickets for you and your family
  • Free parking 24/7 in a convenient downtown location
  • Lifetime supply of popcorn
  • Flexible work environment
  • Pay rate starting at $14.00 USD per hour though rates may vary and will be determined on an individual basis.


Compensation:
11.00 - 14.00

At IMAX, you will be part of a culture built on respect - we are committed to creating a welcoming and diverse atmosphere across our organization.

For consideration, please apply online. We thank all applicants for their interest in IMAX but only those selected for an interview will be contacted.

IMAX will consider for employment all qualified applicants, including those with criminal histories, or arrest or conviction records, in a manner consistent with applicable state and local laws, including the City of Los Angeles' Fair Change Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

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