Lead IT Specialist

Description & Requirements

The Lead of Software Governance will lead initiatives that ensure enterprise software systems are implemented, maintained, and governed with security, efficiency, and compliance. This role bridges technical operations and governance, combining hands-on IT expertise with strong process and risk management capabilities.

Working closely with Privacy, Security, Data Governance, Artificial Intelligence and Operational teams, this manager ensures that software investments are secure, compliant, and aligned to organizational goals. The ideal candidate has a background in IT operations, software implementation, or technology support, and a growing passion for governance, risk management, and process improvement.

This position will lead Software Governance for Maximus, ensure operational continuity and strengthen the maturity of software governance practices across the organization.

This is a remote position

Essential Duties and Responsibilities:
- Manage the intake process, risk assessment, and governance of software acquisitions across business units.
- Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards.
- Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications.
- Serve as a key escalation point for software governance related issues; coordinate multi-team resolution.
- Integrate regulatory and licensing requirements into governance workflows (e.g., CMMC, SOX, NIST, ISO 27001).
- Own software documentation, SOPs, and audit readiness materials, ensuring accuracy and alignment with governance standards.
- Identify opportunities for process automation and efficiency within software governance and process workflows.
- Support the Senior Manager of IT Governance by ensuring continuity of governance operations and providing subject matter expertise on software lifecycle governance to cross-functional teams.
- Lead cross-functional working groups to improve the software review process, risk assessments, and end-user experience.
- Build and maintain strong relationships with SMEs and internal stakeholders.

Job-Specific Essential Duties and Responsibilities:

- Manage the intake process, risk assessment and governance of software acquisitions across business units.

- Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards.

- Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications.

- Serve as a key escalation point for software governance related issues and coordinate resolution across IT and business teams.

- Support and enforce compliance with corporate policies, licensing agreements, and regulatory frameworks (e.g., CMMC, SOX, NIST, ISO 27001).

- Maintain software documentation, SOP's, and audit readiness materials.

- Identify opportunities for process automation and efficiency within software governance and process workflows.

- Act as deputy to the Director of IT Governance, ensuring continuity of governance operations and serving as an internal consultant for software lifecycle issues.

- Lead cross-functional working groups to improve the software review, process, risk assessments, and end-user experience.

- Build and maintain strong relationships with SME's and internal stakeholders.

Minimum Requirements

- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

- Bachelor's degree in information technology, Computer Science, or a related field or sufficient experience.

- 7+ years of experience in IT project management, IT governance, software implementation, or Information Technology roles.

- Proven experience managing or supporting enterprise software environments (e.g., SaaS, on-premise, cloud-based systems).

- Familiarity with software lifecycle management, configuration management, and Application Portfolio management.

- Strong understanding of IT risk, compliance, and governance frameworks.

- Demonstrated ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.

- Excellent communication, problem-solving, and facilitation skills.

- Technical and Analytical Acumen

- Process and Continuous Improvement

- Risk Management and Compliance

- Collaboration and Influence

- Vendor and Stakeholder Engagement

- Strategic Problem Solving

Preferred Skills and Qualifications:

- Experience managing or contributing to software asset management (SAM) or governance programs.

- Hands-on experience with ITSM or ITIL-based service delivery processes.

- Familiarity with Smartsheet, ServiceNow, Coupa, Jira, or asset tracking tools.

- Certifications such as ITIL, GRC, or PMP are a plus.

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EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

$

130,000.00

Maximum Salary

$

165,000.00

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