Lead Specialist

Energy Transfer, recognized by Forbes as one of America's best large employers, is dedicated to responsibly and safely delivering America's energy. We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where we have long-standing commitments to causes including MD Anderson Children's Cancer Hospital, The Salvation Army, American Heart Association, Ronald McDonald House and many more.

We value all of our employees who make our growth and success possible. We are proud to offer industry leading compensation, comprehensive benefits, 401(k) match with additional profit sharing, PTO and abundant career opportunities.

Come join our award winning 11,000 strong organization as we fuel the world and each other

Summary:

This position has the responsibility for the maintenance, troubleshooting and administration of the organization's production network infrastructure. The individual in this role will work closely with IT staff, as well as C-suite executives and upper management, to ensure high levels of network availability, security, and efficiency. They will serve as the technical resource for network production operations support and relevant projects, including high-visibility initiatives that impact executive users.

Essential Duties and Responsibilities:

• Working knowledge of LAN/WAN technology to configure and resolve problems with Cisco hardware and software
• Provides first-level support to incidents that require the network team's inclusion, including those affecting executives and senior leadership
• Evaluate, design, implement, and support new network architecture and existing deployments
• Participation in project delivery work, including device configuration, planning, and vendor coordination, while ensuring seamless network performance for executive offices and critical business functions
• Work with users at all levels, including C-suite executives and senior leadership, to understand their needs and collaborate with IT personnel to develop effective system solutions
• Develop and implement network infrastructure changes via the established Change Management process, with a focus on minimizing business disruption, particularly for executive stakeholders
• Act as a technical resource on relevant network matters for other organizational units, including direct support and consultation for executive teams
• Provide succinct and timely, up-to-date project/network documentation, including drawings
• Practice network asset management, including network device/component inventory, support agreements, relevant vendor contracts, and others
• Perform hardware and software upgrades for new and existing equipment as needed

Requirements:

Education and/or Experience, Knowledge, Skills & Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements of this position are listed below.

• Bachelor's degree in Computer Science, Computer Engineering, related technical disciplines, or equivalent practical experience, with 8+ years of related experience
• In-depth working knowledge of LAN/WAN technology and ability to configure and resolve problems with Cisco hardware and software, including SD-WAN
• Strong working knowledge of Datacenter technologies, including NXOS VxLAN and ACI
• Strong working knowledge of Ethernet cabling, routers, switches, and firewalls
• Ability to communicate effectively with both technical and non-technical stakeholders, including C-suite executives, to provide updates, explain technical issues, and ensure alignment on network solutions
• Strong dedication to quality customer service, including an understanding of the unique needs of executive users and a proactive approach to resolving their technology challenges
• Candidate must exhibit a sense of urgency, individual responsibility, and the ability to manage shifting priorities, particularly when supporting executive-level users and time-sensitive projects
• Ability to carry computer equipment up to 50 pounds
  

Required experience is commensurate with the selected job level:

• The Specialist level requires a Bachelor's degree or equivalent experience and 2-5 years of relevant job related experience
• The Senior Specialist level requires a Bachelor's degree or equivalent experience and 5-8 years of relevant job related experience
• The Lead Specialist level requires a Bachelor's degree or equivalent experience and 8+ years of relevant job related experience.
  

• CCNA
  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

1. Typically, normal office working conditions.
2. Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
3. Up to 40% travel may be required including overnight travel.
4. Visits to industrial/manufacturing settings which may include hazardous materials and chemicals, as well as extreme temperature conditions and loud machinery, and require appropriate personal protective equipment.
5. Ability to carry computer equipment up to 50 pounds.