Patient Care Coordinator

We are a Chicago-based technology startup that is leading a new way forward for prescription care. We're rethinking the pharmaceutical supply chain, introducing AI-driven marketplaces that drive down costs, and new consumer tools that guide decisions on care. Led by a team of industry experts, we're fixing the high costs and broken experiences that define our pharmaceutical supply chain. We believe that better pricing, more information, and smarter tools can lower costs, empower consumers and help payers take control of their pharmacy benefits. The technology we're building is the start of a new way of working together - making better outcomes possible for all.
Waltz Health Values

• Integrity: We are committed to protecting the value of clinical care across the pharmaceutical system. We are truthful and honest in our commitments with all our partners.
• Inclusion: We advocate for change that benefits us all, a smarter system that works together. We embrace our differences as well as the unique perspectives our employees and partners bring with them.
• Access: We are focused on breaking down barriers to bring choice back to the healthcare experience. We want to help all our partners get the right prescription care at the right cost.
• Accountability: We take ownership of the quality of our work and the outcomes we deliver. Our focus is on delivering a best-in-class experience for our partners while achieving bold targets.
• Progress: We believe in moving healthcare forward in everything we do. We strive for a culture that is innovating better ways to deliver pharmaceutical care.

Job Description

Waltz Health is seeking a compassionate and highly organized Patient Care Coordinator to join our Bolero Specialty Pharmacy team. This role is essential for providing excellent patient support, ensuring that individuals with complex medical conditions receive the guidance and resources they need to successfully manage their medications. You will be the primary point of contact for patients, healthcare providers, and insurance companies, facilitating clear communication and coordination of services. This position offers the opportunity to make a direct impact on patient care while helping patients navigate the complexities of their medication therapies.

In this role, you will report to the Pharmacist, to support patients throughout their treatment journey. You will be responsible for verifying patient information and assisting with medication orders. You will also be responsible for handling patient inquiries and collaborate with internal and external pharmacy teams to ensure patients receive the highest level of support and care.

You will primarily focus on the following responsibilities:

• Answering inbound and making outbound calls to customers in a professional manner.
• Address patient inquiries, providing accurate information and directing calls to the appropriate departments when necessary.
• Offer resources to patients for additional support (financial assistance, emotional support, etc.) through relevant programs and third-party vendors.
• Work with patients, prescribers, and insurance companies to facilitate the timely and efficient approval and delivery of medications.
• Coordinate with healthcare providers and partner pharmacies to ensure smooth transitions in care.
• Maintain accurate records to track and document patient interactions.
• Ensure all patient information is handled confidentially and in compliance with HIPAA regulations.
• Provide technical support for any pharmacy-related inquiries, including navigating patient portals or troubleshooting.
• Work closely with pharmacy staff, clinical teams, and external partners to resolve patient issues and improve overall patient care and satisfaction.
• Participate in team meetings to provide feedback, suggest improvements, and stay informed about new programs and policies.

You will be successful at Waltz Health because you:

• Strong communication skills, both verbal and written, with an emphasis on empathy and active listening.
• Excellent organizational skills and attention to detail.
• The ability to handle multiple tasks simultaneously while maintaining a high level of accuracy and efficiency.
• The ability to work independently and as part of a collaborative team.
• A commitment to patient care, confidentiality, and professionalism in all interactions.
• Compassion and a patient-focused approach to care.
• Strong problem-solving abilities and a proactive attitude in addressing patient and operational issues.
• Adaptability to a fast-paced, dynamic environment.
• A positive and professional demeanor in all interactions.

Additionally, you have the following experiences:

• Required:
  • Excellent phone etiquette
  • Proficient with MS Excel, Word, and Outlook
  • Ability to work scheduled hours, shifts may vary based on department needs

We'd love for you to have these qualifications:

• Working in a pharmacy environment
• Experience working for start-up company, pharmacy, and/or PBM

Pay Range

$0k - $55k annual salary

Benefits for Full-Time Employees

• Ground floor opportunity with one of the fastest-growing startups in health tech.
• Competitive compensation
• Flexible vacation and a work culture that allows for taking time to recharge.
• Medical, dental, vision, 401K, commuter benefits, and more.

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