Inside Product Support Sales Representative

2 days ago

Broadview Heights, OH, United States Ohio CAT Full time
Description

Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.) Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today

JOB SUMMARY:

The Inside Product Support Sales Representative will primarily contact Ohio CAT customers by telephone within an established geographic territory, aiming to increase parts and service sales and build consultative relationships with those customers to enhance overall sales to users, market share, and improve the Customer Experience with Ohio CAT. The standard will be to contact those customers at least four times a year; however, customers with greater potential will be contacted more frequently. The Inside Sales Representative will be assigned to and manage an account base of approximately 250 established customers, including all market segments served by the Heavy Equipment and Industrial Engine Divisions. In addition to making outbound sales calls to customers, the Inside Sales Representative will also receive inbound calls as relationships are built. They will be the primary point of contact for the customer and a conduit for all information relevant to dealer parts, maintenance supplies, and services. Other job duties include preparing and presenting quotes for parts and estimates for equipment repairs, visual inspections of equipment, promoting sales campaigns, and all aspects of the dealer's offerings. There is potential for some travel to and from customer sites, if necessary, but most of the Inside Sales Rep's time will be spent in an office setting at the Cleveland, OH location.

JOB QUALIFICATIONS:
  • High School Diploma/GED.
  • Prior industry knowledge of the products, along with a technical background of the products sold and serviced.
  • Telephone sales experience desired.
  • Experience with CRM (Customer Relationship Management) Software is desired.
COMPETENCIES:
  • An initiative-taking individual who can work independently and collaborate with a team.
  • Ability to manage multiple tasks and good organizational skills.
  • Extensive knowledge of heavy equipment.
  • Effective communication skills, both verbal and written.
  • Strong customer service skills and ability to exceed customer expectations.
  • Advanced computer skills and the ability to operate in CAT information retrieval systems and Microsoft Office Applications.
  • Must have a strong sales orientation and mechanical aptitude.
PHYSICAL REQUIREMENTS:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

BENEFITS:
  • 401(k) Match and Employer Discretionary Contribution.
  • Two different Health Insurance options, including an HSA health insurance option with a dollar-for-dollar match up to $1,200.00 per year.
  • Dental and Vision Insurance.
  • Credit Union Access.
  • Life Insurance, Short-Term Disability, and Long-Term Disability.
  • Scholarship opportunities are available for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.
  • Base pay plus annual bonus potential
  • Company SuccessShare bonuses


EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor.

  • Product Support Sales Representative

    2 weeks ago

    Broadview Heights, OH, United States Ohio Machinery Co Full time

    Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today! JOB SUMMARY: This...

  • Product Support Sales Representative

    1 week ago

    Broadview Heights, OH, United States Ohio Machinery Co Full time

    Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today! JOB SUMMARY: This...

  • Product Support Sales Representative

    4 days ago

    Broadview Heights, OH, United States Ohio Machinery Co Full time

    Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Grow your career - See what opportunities await today! JOB SUMMARY: This position is...

  • Kitchen Remodel Sales Representative

    1 week ago

    Broadview Heights, OH, United States Kitchen Tune-Up Greater Cleveland Full time

    Benefits: Competitive salary Flexible schedule Training & development Dental insurance Health insurance Vision insurance Are you tired of not meeting your goals for sales and being held back with the potential for making more income? Would you love to control your schedule? Kitchen Tune-Up Broadview Heights is hiring a Sales Representative to join our team...

  • Business Sales Representative

    2 weeks ago

    Broadview Heights, OH, United States ADT Full time

    Job Description Do you want to do a job that could potentially save lives every day? Do you want to be on the forefront of a technology partnership that will help create the future of smart security and automation? Then today is a good day to become an ADT Solutions Advisor for businesses. You'll be able to take advantage of our ever-expanding line of...

  • Business Sales Representative

    1 week ago

    Broadview Heights, OH, United States ADT Full time

    Job Description Do you want to do a job that could potentially save lives every day? Do you want to be on the forefront of a technology partnership that will help create the future of smart security and automation? Then today is a good day to become an ADT Solutions Advisor for businesses. You'll be able to take advantage of our ever-expanding line of...

  • Lead Customer Service Representative

    2 weeks ago

    Broadview Heights, OH, United States Circle K Stores, Inc. Full time

    Store 2743088: 4955 E Royalton Road, Broadview Heights, Ohio 44147 Shift Availability Days - Evenings Job Type Full time Lead Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Lead...

  • Sales Manager

    2 weeks ago

    Broadview Heights, OH, United States New American Funding Full time

    OverviewPosition: CD Sales ManagerLocation: Broadview Heights, OH (Full time on-site)Salary: $60k + bonus + full time benefits including paid holidays, paid vacation, and 401kSummary: The CD Sales Manager oversees all activities related to operations and development of company products by performing the following duties personally or through subordinate...

  • Sales Manager

    1 week ago

    Broadview Heights, OH, United States New American Funding Full time

    OverviewPosition: CD Sales ManagerLocation: Broadview Heights, OH (Full time on-site)Salary: $60k + bonus + full time benefits including paid holidays, paid vacation, and 401kSummary: The CD Sales Manager oversees all activities related to operations and development of company products by performing the following duties personally or through subordinate...

  • Residential Sales Representative

    6 days ago

    Brooklyn Heights, OH, United States Hall's Culligan Water Full time

    Hall's Culligan of Cleveland is looking for an outgoing, upbeat team member who is driven to succeed as our new Residential Sales Professional. As the premium provider of drinking water and water treatment services for the greater part of a century, Hall's Culligan continues to innovate and expand our business nationwide by offering tailored solutions to...