Loan Support Specialist

6 days ago

Westlake, OH, United States Marmon Holdings, Inc. Full time

United Consumer Financial Services Compa

As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

Responsible for maintaining company standards and utilizing proper risk guidelines in the evaluation of consumer retail installment applications. This position has the capacity and willingness to handle and resolve challenges with a high level of complexity and customer care.

ESSENTIAL DUTIES & RESPONSIBILITIES

LEVEL I & HIGHER RESPONSIBILITIES

  • Review and understand credit reports.
  • Make accurate lending decisions on straightforward credit applications consistent with UCFS' Credit Policies, Rules and Procedures.
  • Recognize and resolve challenges early in the process to ensure that applicants are receiving a great customer service experience.
  • Spot and address potential fraud or inconsistencies in application information.
  • Communicate the manual decisions of all credit applications to appropriate parties.
  • Perform additional tasks as assigned by leadership.
LEVEL II & HIGHER RESPONSIBILITIES
  • Review more complex loan applications that require deeper credit analysis.
  • Ability to send helpdesk tickets as designated.
LEVEL III RESPONSIBILITIES
  • Decision higher-risk or higher-authority loan applications.
  • Conduct customer interviews as needed to further determine capacity, willingness to pay, and credit report discrepancies.
  • Update, rescore, or re-evaluate applications when new information becomes available. Provides peer leadership and mentorship.
SKILLS & ABILITIES
  • Ability to understand and assess credit risk.
  • Ability to multi-task and detail oriented.
  • Prior customer service experience or call-center experience is helpful.
  • Excellent written and verbal communication skills.
  • Work autonomously and have a high degree of self-motivation working in a fast-paced environment.
  • Excellent organizational and time management skills.
  • Ability to work effectively with UCFS' employees and customers.
  • Proficiency with a computer, standard office equipment and computer programs, including but not limited to Microsoft Office Suite (Outlook, Excel, Word), Online Origination Systems, automated fraud control Systems and AS/400.
MINIMUM QUALIFICATIONS
  • High school diploma or equivalent required.
  • Previous consumer lending experience preferred but not required.
  • Bachelor's Degree in Business, Finance or related field a plus.
  • For certain positions, foreign language fluency may be required.
WORKING CONDITIONS

This is a part-time position. UCFS is open for operation 7 days a week, and most holidays. Loan Support Specialist may be called upon to work overtime, night-time and weekend hours or permanently change their schedules as job duties demand.

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position.
  • Ability to talk and hear over the telephone using a headset
  • Ability to use hands to type, sort, file paperwork, and dial and/or answer telephone calls
  • Vision ability to see and read computer screen at close distance
  • Ability to sit near others

No travel required for the position.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.

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