Medical Equipment Driver

4 days ago

Garfield Heights, OH, United States Rotech Healthcare Full time
About Rotech

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Overview and Responsibilities

Job Summary

We are seeking a dedicated Customer Service Technician to join our team. In this position, you are responsible as needed for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, and the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
  • Adheres to company policies and procedures in regards to using personnel protective safety equipment
  • Assists with updating respiratory grid
  • Available for on-call assignments as needed
  • Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
  • Coordinates verification of Medicare, Medicaid, and private insurance coverage information
  • Delivers, sets up and maintains equipment at the delivery address using company/personal vehicle
  • Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
  • Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
  • Maintains assigned company vehicle in a clean and safe working condition
  • Maintains referral log
  • Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork
  • Monitors office supplies
  • Observes additional needs that the patient may have and reports same during morning meeting
  • Prepares CMNs/SOPs for Sales Reps and documents on tracking log
  • Prepares complete and accurate files for Billing Department
  • Prepares tickets for daily routes
  • Provides service for walk-in patients
  • Reports equipment hazards and/or product incidents as required
  • Works with location personnel to coordinate deliveries
  • Ability to work cooperatively with others
  • Deal politely with patients and referral sources
  • Manage several tasks at once
  • Performs other duties as assigned
Travel
  • Travel via company/personal vehicle required to patient's homes for set-ups and reoccurring delivery
  • Use of a personal vehicle may be required for deliveries, all miles driven for company purposes will be eligible mileage reimbursement
Qualifications

Employment is contingent on
  • Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
  • Drug screen (when applicable for the position)
  • Compliance with healthcare facility credentialing process (when applicable for the position)
  • Valid driver's license in state of residence with a clean driving record (when applicable for the position)
Required Education and/or Experience
  • High school diploma or GED equivalent, required
Preferred Education and/or Experience
  • Experience with medical equipment, preferred
  • One year of related work experience, preferred
  • Medical terminology, preferred
Skills and Competencies
  • Accurately perform simple mathematical calculations
  • Effectively communicate in English; both oral and written
  • Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
  • Maintain confidentiality, discretion and caution when handling sensitive information
  • Multi-task along with attention to detail
  • Self-motivation, organized, time-management and deductive problem solving skills
  • Work independently and as part of a team
Machines, Equipment and Technical Abilities
  • Email transmission and communication
  • Internet navigation and research
  • Microsoft applications; Outlook, Word and Excel
  • Office equipment; fax machine, copier, printer, phone and computer and/or tablet
  • Mechanically inclined for the repair and troubleshooting of equipment
  • Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo
  • Understands use of all applicable home respiratory equipment and supplies
Physical Demands
  • Lift and carry office equipment at times
  • Requires sitting, walking, standing, talking and listening
  • Requires close vision to small print on computer and/or tablet and paperwork
  • Requires lifting (minimum of 65 pounds) and transporting of patient equipment
  • Requires contact with patients and equipment with potential exposure to contagious pathogens
  • Requires driving a company/personal vehicle for the majority of the workday
  • Required to comply with Rotech Respiratory Protection & N95 Mask Fit Testing Policy
    • Medical Evaluation and Fit Testing Compliance in a timely manner
    • Annual Recertification
    • Keep face clean-shaven to ensure N95 Mask face-seal protection per OSHA guidelines
Rotech Information

Benefits
  • Generous paid time Off and paid holidays
  • Overtime pay for non-exempt hourly positions based on business needs
  • Commission for Account Executives
  • Fixed and variable rate car reimbursement for Area Managers and Account Executives
  • Employee discount program
  • Employee recognition program
  • Bonus and incentive opportunities
  • Mileage reimbursement (when applicable for the position)
  • Telephone reimbursement (when applicable for the position)
  • EAP
  • 401k, HSA and FSA/Dependent Care FSA
  • Medical, Prescription, Dental and Vision
  • Life Insurance, Disability, Accidental death, Identity protection and Legal services
  • Meru Health Mental health and Mercer SmartConnect Medicare programs
  • Livongo Diabetes and High Blood Pressure programs
  • Healthcare Bluebook and RX Savings solutions programs
  • HEPB and TB vaccinations

Make the Right Move and Submit your Resume Today The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

  • Bus Driver

    5 days ago

    Garfield Heights, OH, United States Garfield Heights Board of Education Full time

    Position Type: Transportation/Part Time Bus Driver (4E) Date Posted: 11/22/2024 Location: Transportation Closing Date: until filled Reports to: Transportation Supervisor or designee Employment Status: Part-time Classification: Classified Description: Safely transport students to and from school and school-related events while adhering to all federal, state,...

  • CDL-A Dedicated Truck Driver Opportunity

    2 weeks ago

    Garfield Heights, OH, United States Marten Transport Full time

    Exciting CDL-A Truck Driver Positions Available! UNMATCHED EARNINGS POTENTIAL, FLEXIBLE HOME TIME, AND SO MUCH MORE! Apply Today! Become Part of Our Award-Winning Team At Marten Transport, recognized as a 2025 TCA Elite Fleet, we are seeking dedicated CDL-A truck drivers ready for a stable career with excellent home time! Why Join Us? Weekly pay between...

  • CDL A Local Delivery Driver with Hazmat Certification

    2 weeks ago

    Garfield Heights, OH, United States Moran Transportation Full time

    Job Description: Join Our Team as a CDL-A Local Delivery Driver - Hazmat Certification Required! ***Candidates with 2 Years of CDL Experience and Hazmat Certification Will Be Given Priority!*** Hazmat endorsement is mandatory Enjoy an average of 45-50 hours of work per week Morning shifts to fit your schedule Why Choose Us? Quarterly Safety Bonus Earn up...

  • Medical Equipment

    1 day ago

    Warrensville Heights, OH, United States AdvaCare Systems Full time

    For over twenty-five years, AdvaCare Systems has been a leading provider of Durable Medical Equipment to hospice organizations and skilled-nursing facilities throughout the Midwest. Our mission is to be the premier, outcome-driven DME provider in the Midwest. We will achieve this mission by providing the best products and services, through a dedicated staff...

  • Medical Equipment

    2 weeks ago

    Warrensville Heights, OH, United States AdvaCare Systems Full time

    For over twenty-five years, AdvaCare Systems has been a leading provider of Durable Medical Equipment to hospice organizations and skilled-nursing facilities throughout the Midwest. Our mission is to be the premier, outcome-driven DME provider in the Midwest. We will achieve this mission by providing the best products and services, through a dedicated staff...

  • Hospital Medical Sales Account Executive

    3 days ago

    Garfield Heights, OH, United States Rotech Healthcare Full time

    About RotechRotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech...

  • Medical Sales Account Executive

    7 days ago

    Garfield Heights, OH, United States Rotech Healthcare Full time

    About RotechRotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech...

  • Medical Sales Account Executive

    2 days ago

    Garfield Heights, OH, United States Rotech Healthcare Full time

    About RotechRotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech...

  • Medical Sales Account Executive

    4 days ago

    Garfield Heights, OH, United States Rotech Healthcare Full time

    About RotechRotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech...

  • Hospital Medical Sales Account Executive

    5 days ago

    Garfield Heights, OH, United States Kavaliro Full time

    Hospital Medical Sales Representative - Healthcare Industry Location: Valley View, Ohio: Position Overview The Sales Representative will be responsible for developing and maintaining referral relationships within healthcare facilities, including hospitals, physician offices, and specialty clinics. This role involves educating providers on company products...