Senior Customer Success Manager
4 days ago
About the job Senior Customer Success Manager
Main Responsibilities:
- Ownthe voice of the customer by developing and maintainingcustomer relationships, preparing and leading onboarding new usersand identifying opportunities for product and service improvements.
- Educatecustomers on the most relevant and up to date features, specific totheir business and use case and help them to have them operationalfor them.
- Partnerwith key stakeholders internally and externally to ensure clientsare maximizing the product and its features.
- Strategicallyand innovatively solving problems as client and business issuesarise
- Providetimely technical and product support
- Increasecustomer renewals and expansion.
- Atleast 5 years of experience in customer success.
- Workingexperience in the cyber industry must
- Ifyou managed CS in the past Itis a great advantage
- Youneed to have Technical Skills (Cyber / Security preferred)
- Workingexperience with customers in B2B enterprise software products.
- Experiencein owning a book of business of 6-10 customer accounts
- Experiencewith increasing customer satisfaction, adoption rates, and retention
- Experiencebuilding and operating in an early-stage company highlypreferred
- Highlyskilled in time management, taking initiative in front of acorporate setting and problem solving.
- Quicklearner with a good technical understanding.
- Professionalcommunication skills Verbal and written
- Abilityto travel 50% of the time
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