Front Desk

1 week ago

Lexington, KY, United States HRG Retained Search Full time
Now Hiring: Front Desk & Billing Liaison

Location: Lexington, Kentucky Full-time | Patient-Facing Role | Medical Office Environment

Do you have a passion for helping people and a talent for organization? We're looking for a Front Desk & Billing Liaison to be the welcoming face of our clinic - ensuring each patient's experience is smooth, friendly, and efficient from check-in to check-out.

This role is ideal for an individual who enjoys balancing front-office coordination with patient communication and billing support in a fast-paced medical setting.

About the Role

As our Front Desk & Billing Liaison, you'll be the first point of contact for patients - greeting them, managing check-in/check-out, answering calls, and keeping our clinic running smoothly. You'll also serve as a bridge between patients and the billing department, helping explain charges, answer payment questions, and promote understanding with compassion and professionalism.

What You'll Do
  • Greet patients, verify insurance information, and collect co-pays or fees.
  • Schedule follow-up appointments and coordinate documentation for outside providers.
  • Maintain accurate patient files, both electronic and paper.
  • Assist patients with billing questions and payment plan options.
  • Respond to pharmacy inquiries and direct clinical questions to the appropriate staff.
  • Support administrative and clinical tasks such as faxing, scanning, and supply management.
What We're Looking For
  • High school diploma or equivalent required; additional medical office training a plus.
  • Previous front desk, billing liaison, or healthcare office experience preferred.
  • Excellent communication and customer service skills.
  • Calm, empathetic demeanor when discussing patient billing or sensitive matters.
  • Proficiency with patient management systems (Athena experience a plus).
  • Strong attention to detail and ability to multitask in a busy setting.
Why Join Us
  • Work in a compassionate, patient-centered clinic environment.
  • Gain valuable experience in both front-office and billing operations.
  • Be part of a supportive team that values professionalism, respect, and collaboration.
  • Competitive pay and growth potential in a thriving medical practice.

How to Apply

Ready to bring your organizational and people skills to a rewarding healthcare setting? Submit your resume and a short note about your interest in this role.

Join our mission to make every patient visit a positive and professional experience

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