Senior Business Analyst

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join Our Team and Succeed Together TELUS Health (US) Benefits Administration and Operations practice brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support.

Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, enabling organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities.

Here's the Impact You'll Make and What We'll Accomplish Together
The Senior Business Analyst serves as a subject matter expert within the Defined Benefit Operations team and is responsible for performing and reviewing complex pension benefit calculations. This role interprets detailed plan documents, analyzes participant data, and supports the resolution of escalated calculation and data issues. The Senior Business Analyst collaborates with Actuarial, Payments, Technical Support, and Client Services to enhance system capabilities, streamline processes, and ensure high-quality service delivery for clients. This position also provides mentoring, training, and technical guidance to junior analysts.

What You'll Do

• Perform and review complex Defined Benefit calculations, including late retirements, QDROs, RMD, and non-routine scenarios.
• Interpret and apply plan provisions, regulatory requirements, and administrative practices to ensure accurate calculations.
• Support issue resolution by researching discrepancies, identifying root causes, and recommending corrective actions.
• Partner with cross-functional teams to improve calculation accuracy, operational efficiency, and client satisfaction.
• Provide coaching, training, and technical guidance to junior staff.
• Assist with audit requests, compliance activities, and ongoing quality control.
• Ability to take on a supporting role with projects or special assignments

What You Bring

• Bachelor's degree in Business Administration or a relevant field; or equivalent work experience required.
• 3+ years of industry experience in retirement, group benefits administration, insurance, or Human Resources consulting preferred.
• 5+ years of client service experience preferred.
• In-depth knowledge of Defined Benefit products and services required.
• Strong knowledge of Excel and relational database queries is required; including the proven ability to work with large files requiring formatting, formulas, links, etc., and being able to solve problems with data through spreadsheet applications.
• Computer proficiency with Microsoft business application software required.
• Strong math aptitude and high attention to detail required.
• Excellent communication skills required; including the proven ability to effectively communicate with internal and external parties.
• Strong interpersonal skills and ability to partner with other areas; including creative problem-solving skills, analytical and negotiation skills.
• Strong organizational skills, including the ability to prioritize work under tight deadlines.
• Ability to multi-task in a fast-paced environment and handle requests in a confidential and professional manner.
• Must be self-motivated, adaptable, and flexible.

Great-to-Haves

• Exposure to Defined Contribution and non-qualified knowledge is a significant asset.
• Project coordination or management experience is an asset.
• Involvement in plan design changes or major transitions, such as mergers, plan freezes, conversions, or system migrations
• Advanced data analytics or reporting skills, such as building executive-level dashboards or trend analysis around calculation errors or participant outcome

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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