Front Desk Supervisor Overnight

6 days ago

Indianapolis, IN, United States General Hotels Full time

General Hotels Corporation has an immediate opening for a Front Desk Supervisor at hotel name. The Front Desk Supervisor will supervise the Guest Services staff while providing friendly, efficient service.

The Front Desk Supervisor is responsible for a variety of tasks, including:

  • Supervise the Guest Services staff
  • Welcome guests in a friendly, prompt and professional manner
  • Assist Guest Services staff, as needed, with any guest concerns
  • Follow established hotel procedures at all times
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
  • Maintain positive communication between all departments
  • MOD Shifts as needed
  • Managing and assisting shuttle services
JOB REQUIREMENTS & EXPECTATIONS
  • MUST HAVE A MINIMUM OF (2) YEARS HOTEL GUEST SERVICES EXPERIENCE AT A FULL-SERVICE PROPERTY TO BE CONSIDERED FOR THIS POSITION
  • Prior experience with Opera Property Management System (PMS) is required
  • Must have valid driver's license and assist in driving hotel shuttle
  • Willingness to work evenings, weekends, and holidays as required by hotel operations
  • Demonstrate genuine enthusiasm for the hospitality industry and a commitment to delivering exceptional service
  • Proven ability to motivate, and collaborate with front office associates and other departments
  • Consistently arriving on time, well-groomed and prepared to serve as the face of the hotel, reflecting its standards of hospitality is critical for this role
  • Communicate effectively with coworkers and other departments to coordinate guest services, resolve issues promptly, and maintain smooth hotel operations
  • Ensure accuracy in reservations, billing, and guest records and train the team on the same
  • Maintain a calm, confident, and welcoming demeanor in all guest interactions, even under pressure
  • Anticipate and meet the needs of travelers with high expectations, ensuring every guest feels valued and cared for
  • Provide personalized assistance with tact and discretion, creating a seamless experience for guests from check-in to departure
  • Handle challenges gracefully, offering solutions that uphold the hotel's standards of service and professionalism
  • Listen attentively, convey information clearly, and respond with courtesy to create a seamless guest experience
  • Demonstrate strong verbal skills when interacting with guests and staff, and produces accurate, professional written communication such as emails and guest documentation
  • Mentor the front desk team by providing training and coaching for continual growth and improvement
  • Actively assist the front desk team in bringing life to the Crowne Plaza brand standards
  • Ability to stand for extended periods of time while performing front desk duties
  • Ability to manage multiple tasks by prioritizing effectively while maintaining strong attention to detail and accuracy
Benefits include:
  • Medical, Dental, and Vision Insurance Options
  • Company Paid Life Insurance
  • Company Paid Telemedicine
  • Supplemental Life Insurance
  • 401(k) with company match
  • Earned Wage Access ("on-demand pay") through PayActiv
  • Hotel Room Discounts
  • Company Paid Employee Assistance Program
  • Perks through Benefit Hub
  • Generous Time Off Package


General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.

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