Associate Director of Operations

About Family First

Family First Homecare provides exceptional homecare services to children with life-long health conditions. We live by our values of telling the truth, owning the details, and raising the bar, working hard to make your job an experience that you enjoy every day. Family First gives you the support you need to do your best work and provide exceptional one-on-one care to your patients in the comfort of their homes. Join us become a part of our family and the families you care for.

Directs and coordinates all administrative and financial activities of the professional home health Agency.

Additional responsibilities include representing Family First Homecare and its services in a competent, professional, and responsive manner while maintaining standards of high-quality customer service in accordance with all state, local and federal requirements, rules, and regulations.

Family First Homecare team members represent the organization and its services in a competent, professional and responsive manner while maintaining standards of high-quality patient care and customer service in accordance with all state, local and federal requirements, rules and regulations.

KEY RESPONSIBILITIES

• Supervises the entire organizational operation and directly supervises all operational staff.

• Plan, organize, direct, and evaluate operations to ensure the provision of adequate and appropriate care and services.

• Comply with applicable laws and regulations.

• Undertake fiscal planning by budgeting and managing operations in accordance with established fiscal parameters.

• Implement governing body directives and ensure the implementation of organizational policies and procedures, as well as the development and implementation of appropriate service policies.

• Implement governing body directives and organizational policies and procedures.

• Recruit, employ and retain qualified personnel to maintain appropriate staffing levels.

• Establish and maintain effective channels of communication.

• Ensure staff development including orientation, in-service education, continuing education, and evaluation of staff.

• Direct and monitor organizational Performance Improvement activities.

• Assure that skilled nursing and other therapeutic services furnished are under the supervision and direction of a physician or a Registered Nurse.

• Assure appropriate staff supervision during all operating hours.

• Assure the development and qualifications of professional services and the assignment of personnel.

• Completes performance evaluations on subordinate staff in accordance with Agency policy.

• Plans, develops, implements administers and evaluates program.

• Assures appropriate staff supervision during all operating hours.

• Appoint a similarly qualified alternate to be always available during operating hours in the absence of the Administrator.

• Inform the governing body, staff, and professional advisory group of current organizational, community, and industry trends.

• Acts as alternate corporate compliance officer and assumes responsibilities described in the agency corporate compliance plan.

• Acts as the ALT HIPAA Privacy Officer

• Participates in FFHC Quality Assurance, Performance Improvement program (QAPI) as requested

• Attends and/or completes all mandatory training/ in-services as assigned

• Submits required personnel file documentation in a timely manner

• Adheres to FFHC compliance and ethics expectations

• Maintains patient and family confidentiality

• Maintains professional, supportive, and responsive interpersonal communication skills

• Performs other duties as assigned

ROLE QUALIFICATIONS

EDUCATION & EXPERIENCE

REQUIRED

• A health care professional who has two years of health-related experience and the education, knowledge, and ability to effectively direct the program. Experience must be in home health care.

• Minimum of two years of health-related experience and the education, knowledge, and ability to effectively direct the program.

• Cleared background screening.

PREFERRED

• The ability to read and communicate in English both verbally and in writing.

• Self-directed with the ability to work with minimal supervision.

• Flexible and cooperative in fulfilling all obligations.

• Demonstrates an ability to supervise and direct professional and administrative personnel.

WORKING CONDITIONS/EQUIPMENT USE

• Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.

• Valid driver license with proof of insurance

• Must be able to lift up to fifteen (15) pounds

• Frequent use of office machines to include telephone, computer, and printer

PAY PHILOSOPHY:

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Family First Homecare have a corresponding compensation plan which may include a bonus at rates that vary based on multiple factors set forth in the compensation plan for the role.

KEY DETAILS:

**This position requires the employee to work in the office Monday through Friday during core business hours.** Core business typically fall between 8:00 am to 5:00 pm with some flexibility with start and end times.

We value your hard work, integrity and commitment to providing the highest quality care to our patients and the communities we serve. We put people first by offering you benefits that support your life and well-being. Below you will find a snapshot of the benefits that you enjoy as part of your role:

• Private Health Care Plans: (Medical, Dental, Vision and Health Savings Account (HSA) with an employer matching contribution
• Voluntary Benefits: (Accident Insurance, Critical Illness, Hospital Insurance, Additional Voluntary Life Insurance, Long-Term and Short-Term Disability)
• 401(k) Retirement Plan and Company Matching Contributions
• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program (EAP) for Employee and Family
• Weekly pay with direct deposit
• myFlexPay - Payroll card allowing you to have your wages deposited directly on to your card
• W2 employee
• Professional development with a rapidly growing organization
• Opportunities for promotions and upward mobility
• Employee Referral Bonus Program
• *Eligibility requirements apply.

JOB DESCRIPTION DISCLAIMER:

This job description is an overview of the duties and responsibilities assigned to the role identified below. It is not intended to cover every work assignment the job may have, but rather to cover those work assignments which are essential, predominant, and recurring. Responsibilities and duties may change, or new ones may be assigned at any time, with or without notice.

Family First Homecare is an equal opportunity employer. We will not tolerate discrimination on the basis of race, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

#FFSCMPC

Family First HomeCare, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status, or any other characteristic protected by federal, state, or local law. Family First HomeCare complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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