Business Analyst II

The Business Analyst II works closely with the Product Owner and Agile teams to define requirements, ensure high-quality delivery, and support product stability and enhancements. This role combines strong analytical skills with technical acumen to support application/product support, break-fix, compliance, and enhancement work. The BA II provides subject-matter expertise, drives continuous improvement, and may mentor Associate and Business Analysts.

Job Specs:

• Bachelor's Degree preferred, or equivalent experience
• 4+ years as a Business Analyst working in an Agile environment
• Experience with application/product support (not a pure requirements-gathering BA role)
• Strong analytical, problem-solving, and documentation skills
• Solid communication and stakeholder management skills, including presenting complex topics clearly
• Ability to work across multiple teams and prioritize in a fast-paced environment
• Innovative, detail-oriented, and committed to delivering excellent user and customer experiences

Principal Duties and Responsibilities:

Product & Application Support

• Support run teams by managing break/fix, compliance, and enhancement work for custom applications
• Partner with developers and testers to ensure accurate testing, defect management, and successful production deployment and transition to support
• Maintain application documentation, change controls, and ALM tool updates (Rally experience preferred)

Requirements & Backlog Management

• Collaborate with the Product Owner to refine and prioritize the product backlog; ensure user stories meet Definition of Ready/Done standards
• Elicit, document, and translate business and technical requirements into user stories, acceptance criteria, and process flows
• Ensure functional and non-functional requirements are clearly captured and traced through delivery

Analysis, Insights & Continuous Improvement

• Use personas, journey insights, and KPIs to shape backlog items and ensure business value, usability, and adoption
• Analyze impacted data, processes, and systems to support solution design and decision-making
• Identify and recommend improvements to tools, processes, and BA practices

Team Collaboration & Delivery

• Work with architects, engineers, testers, and SMEs to ensure solutions meet business needs and quality standards
• Support acceptance testing by coordinating, executing, and validating test results
• Provide technical understanding across mainframe and distributed systems, SQL queries, and cross-functional system dependencies (Claims, Contact Center, Payments, Legal, etc.)
• Demonstrate strong presentation and communication skills to articulate technical and business concepts clearly

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $73,300.00-$150,500.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.