Clinical Services Supervisor

Join a Transformative Team at Health Connect America

At Health Connect America, we are proud to deliver client-centered and trauma-informed care. We are dedicated to supporting the journey of individuals seeking healing and growth through our evidence-based mental and behavioral health services. Whether in clients' homes, communities, or our office locations, our clinically trained staff are here to foster meaningful connections and provide compassionate support.

Be a part of our mission and make a difference

Responsibilities:

• Oversee and manage clinical services and dedicated staff to provide exceptional treatment to clients.
• Lead clinical program service delivery aspects, including budgeting, marketing, staff recruitment, and supervision.
• Communicate effectively with clients, team members, and the community to address concerns and promote information sharing.
• Assign caseloads and assist with identifying hiring needs.
• Conduct orientation and continuous training sessions for staff to ensure high-quality service delivery.
• Document and maintain records of supervision sessions with direct care staff.
• Provide clinical oversight and handle client crises effectively.
• Facilitate productive staff meetings to enhance teamwork and communication.
• Participate in preparing the annual budget and review monthly financial statements to ensure fiscal responsibility.
• Support the development of the annual strategic plan in alignment with organizational goals.
• Engage in marketing initiatives and community outreach to grow service delivery.
• Ensure compliance with all state regulations and standards set by the Council on Accreditation (COA).
• Assist in recruiting and hiring processes for clinical staff positions.
• Review clinical documentation to ensure completeness and compliance with established timelines.
• Manage client authorization requirements, including timely pre-certifications and reviews.
• Provide direct support services to families as needed.
• Engage in Quality Assurance/Quality Improvement activities and audits, developing improvement plans as necessary.
• When overseeing Family Centered Treatment (FCT) and/or Fostering Solutions (FS) services, ensure certification in relevant evidence-based practices within the first year of employment.
• Lead training schedules and manage the orientation of new service providers in accordance with training requirements.
• Conduct qualitative reviews of client record documentation to maintain service quality.

Qualifications:

• Required:
  1. Master's degree in a human services discipline such as Social Work, Psychology, Sociology, Counseling, or Criminal Justice.
  2. A minimum of two years of experience working with children, which may include internships or volunteer work.
• Additional state-specific requirements:
  1. Must be registered or eligible to register as a Qualified Mental Health Professional (QMHP).
  2. Must be provisionally credentialed as a Community Support Specialist (PCSS) with eligibility for full certification.
  3. Completion of a clinical practicum in the relevant area of study.
• Preferred:
  1. Experience in supervising clinical staff.
  2. Certification in Family Centered Treatment and/or Fostering Solutions.
  3. Active professional licensure or eligibility to obtain licensure.

Be Well with HCA:

• We value self-care and work-life balance.
• Flexible scheduling options are available, along with access to our Employee Assistance Program (EAP) for mental health support.
• Full-time employees enjoy generous paid time off and a comprehensive benefits package, including medical, dental, and vision insurance.
• We also offer:
  • Access to a Health Navigator.
  • Health Savings Accounts with company contributions.
  • Dependent Daycare Flexible Spending Accounts.
  • 401(k) Retirement Plans.

Become a vital part of our dedicated community at Health Connect America. Apply now to help change lives

Employment is contingent upon successfully passing a comprehensive background investigation.

Health Connect America is an Equal Opportunity Employer, considering all applicants without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other legally protected status.