Customer Support Specialist

7 days ago


Tampa, FL, United States Remote VA Full time

Customer Support Specialist (Female)

Employment Type: Full-Time

About the Role

We are on the lookout for a dedicated and talented Customer Support Specialist (Female) to enhance our dynamic team. The ideal candidate will excel in managing customer interactions through email, live chat, and our customer service software, delivering exceptional service with a professional touch.

Key Responsibilities

  • Handle customer communications via email, live chat, and Gorgias with precision and empathy.
  • Respond quickly and accurately to customer inquiries, ensuring all communication is clear and grammatically correct.
  • Utilize Shopify to monitor order statuses, process returns, and efficiently resolve customer issues.
  • Work collaboratively with internal teams using Microsoft Teams and Outlook to drive operational success and customer satisfaction.
  • Maintain thorough and organized records using MS Excel and other M365 tools.
  • Adhere to instructions while also demonstrating initiative and a flexible approach.
  • Effectively multitask in a fast-paced online environment.
  • Quickly learn new systems and processes to continually enhance job performance.


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