Client Service Representative

4 days ago

Albany, GA, United States Spelts & Masters Veterinary Clinic Full time
Practice

Spelts and Masters Veterinary Clinic offers a wide range of veterinary services for both small and large animals. From routine check-ups to emergency care, our experienced veterinarians are here to provide the best possible treatment for pets of all kinds.

More about the Role

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Competencies

  • Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
  • Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other's ideas.
  • Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
  • Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
  • Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
  • Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities
  • Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
  • Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
  • Processes cash, checks, charge card payments and credit account payments.
  • Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
  • Assists in the updating of client/patient files, as needed.
  • Prepares and sends client correspondence.
  • Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
  • Performs a backup of the computer system on a regular basis, as directed.
  • Performs and oversees the performance of posting daily business.
  • Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
  • Answers incoming telephone calls applying proper telephone etiquette.
  • Presents clients with medications, instructions, new client kits and any other take home items.
  • Handles emergency situations with great care, patience, and following established clinic policies and procedures.
  • Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements/Qualifications
  • Ability to work on weekends as required
  • High school diploma or equivalent
  • Previous veterinary experience preferred
  • Client satisfaction references preferred
  • Practices OSHA safety techniques including proper PPE
Benefits Offered
  • Paid time off
  • Health insurance; dental insurance; vision insurance
  • Retirement benefits or accounts
  • Bonus incentive
  • Flexible work schedules
  • Career and professional development
  • Employee Assistance Program
  • Employee Referral Program


Benefits offered may vary depending on full or part time employment status according to company policy.

Pay Range

USD $12.00 - USD $14.00 /Hr.

  • Customer Service Representative

    1 week ago

    Albany, GA, United States Georgia Auto Pawn Full time

    Job Scope: Start your career in the consumer finance industry with an industry leader. We give you the skills and experience needed to begin a solid professional career in the Title, Payday and Signature Loan industry. You will learn all aspects of our business and culture and use that knowledge to provide our customers with the best financial products and...

  • Customer Service Representative

    2 weeks ago

    Albany, GA, United States Georgia Auto Pawn Full time

    Job Scope: Start your career in the consumer finance industry with an industry leader. We give you the skills and experience needed to begin a solid professional career in the Title, Payday and Signature Loan industry. You will learn all aspects of our business and culture and use that knowledge to provide our customers with the best financial products and...

  • Parts Inside Sales Representative

    6 days ago

    Albany, GA, United States The Larson Group Full time

    The Larson Group Peterbilt is looking for an experienced Parts Inside Sales Representative to join our dynamic team. The primary responsibility of the Parts Inside Sales Representative is the selling of parts to Company customers. The Parts Inside Sales Representative should be professional, courteous, and knowledgeable to ensure proper service to all...

  • Parts Inside Sales Representative

    1 week ago

    Albany, GA, United States The Larson Group Full time

    The Larson Group Peterbilt is looking for an experienced Parts Inside Sales Representative to join our dynamic team. The primary responsibility of the Parts Inside Sales Representative is the selling of parts to Company customers. The Parts Inside Sales Representative should be professional, courteous, and knowledgeable to ensure proper service to all...

  • Parts Inside Sales Representative

    9 hours ago

    Albany, GA, United States The Larson Group Full time

    The Larson Group Peterbilt is looking for an experienced Parts Inside Sales Representative to join our dynamic team. The primary responsibility of the Parts Inside Sales Representative is the selling of parts to Company customers. The Parts Inside Sales Representative should be professional, courteous, and knowledgeable to ensure proper service to all...

  • Member Service Representative

    2 days ago

    Albany, GA, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision...

  • Insurance Sales Trainee

    1 week ago

    Albany, GA, United States Freeway Insurance Services America LLC Full time

    What We Offer: No cold calling involved Uncapped commission potential Lucrative bonus opportunities including performance-based bonuses and sales competitions Continuous on-going training and mentorship Growth-oriented culture with internal promotion opportunities Comprehensive Benefits package including medical, dental, vision, and life insurance...

  • Independent Contractor-Family Support Services

    2 weeks ago

    Albany, GA, United States Health Connect America Full time

    Overview: Join Our Impactful Team at Health Connect America! Before you get started on your journey with Health Connect America, take some time to learn more about us. At Health Connect America, all services are guided by a unified, trauma-informed approach.  Across every program, we are committed to providing compassionate, client-centered care that...

  • Independent Contractor-Family Support Services

    1 week ago

    Albany, GA, United States Health Connect America Full time

    Overview: Join Our Impactful Team at Health Connect America! Before you get started on your journey with Health Connect America, take some time to learn more about us. At Health Connect America, all services are guided by a unified, trauma-informed approach.  Across every program, we are committed to providing compassionate, client-centered care that...

  • Radiology Tech

    2 days ago

    Albany, GA, United States Phoebe Physicians Full time

    Job Summary: Radiology Technicians are responsible to perform high quality radiographic and fluoroscopic procedures under the supervision of a qualified Physician for diagnosis, treatment and prevention of diseases. The technologist will conduct the procedures according to department protocols and followed established radiation safety guidelines. The...