IT Service Specialist II

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

IT Service Specialist II (TFT) - Orlando

Electronic Arts creates next-level entertainment experiences that inspire
players and fans around the world. Here, everyone is part of the story -
part of a community that connects across the globe. A place where creativity
thrives, new perspectives are invited, and ideas matter. A team where
everyone makes play happen.

EA's Information Technology (EAIT) team connects the company's global
workforce, ensuring seamless collaboration and operational efficiency. IT
supports diverse enterprise needs - from game development to marketing
and publishing - with innovative solutions that foster creativity and
productivity. As a member of EAIT, you'll play a pivotal role in empowering
employees and ensuring the smooth operation of a global digital
entertainment leader.

You'll report into the IT Manager, working with the Orlando Site IT team to
support Tiburon Studios, supporting titles such as Madden NFL and College
Football. You'll also engage with the larger Global IT community to share
and exchange technical knowledge.

You will be focused on client-based support solutions that enable the
development of games and ensure a seamless, high-quality experience for all
studio staff.
This is an on-site role based in our Orlando, Florida EA office.

Responsibilities
• Provide hands-on technical support to end users, ensuring prompt and
professional resolution of IT requests through the ticketing system, chat,
email, or in-person interactions.
• Support daily IT operations within Tiburon Studios, including setup and
maintenance of desktop systems, peripherals, and accessories for both
development and non-development staff.
• Manage workstation imaging, configuration, and deployment for new
hires, refreshes, and hardware replacements across Windows and macOS
environments.
• Perform hardware moves, desk setups, and user relocations in
coordination with Facilities and Workplace Experience.
• Assist with on-site studio event support, including technology setup for
reviews, team meetings, and live presentations.

• Maintain accurate asset management records, ensuring all equipment is
properly tracked, tagged, and updated in inventory systems.
• Troubleshoot workstation and peripheral issues, escalating complex
problems when required to higher-level engineers or global IT teams.
• Provide outstanding customer service and clear communication to
employees at all levels, including studio leadership and executive users.
• Contribute to continuous improvement by documenting procedures,
identifying process gaps, and proposing operational enhancements.
Qualifications
• 2-3 years of experience in IT support, desktop support, or a similar
technical role in a professional environment.
• Strong working knowledge of Windows and macOS operating systems,
including installation, configuration, and troubleshooting.
• Experience supporting hardware such as desktops, laptops, monitors,
peripherals, and accessories.
• Familiarity with console hardware (Gen5 systems including PlayStation 5
and Xbox Series) and related peripherals used in development and
testing environments.
• Familiarity with enterprise management tools such as Active Directory,
SCCM, ServiceNow, or comparable systems.
• Ability to diagnose and resolve hardware and software issues efficiently
and accurately.
• Experience with imaging, system deployment, and application installation
processes.
• Understanding of basic networking concepts including TCP/IP, DHCP,
and DNS.
• Strong documentation and organizational skills with attention to detail in
asset tracking and inventory management.
• Excellent communication and interpersonal skills with a focus on
delivering quality customer service.
• Comfortable working in a fast-paced studio environment and supporting
multiple priorities.
• Certifications such as CompTIA A+, Network+, or equivalent experience
are preferred.
• Must be able to work on-site in Orlando, Florida during standard
business hours (8 AM - 6 PM) with occasional extended coverage as needed

About Electronic Arts

We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

LinkedInID

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