Service Advisor

5 days ago

Palmetto Bay, FL, United States South Dade Kia Full time
Join our team at South Dade Kia of Miami

We're looking for a Service Advisor who takes care in their work and enjoys supporting customers throughout their service experience. If you're someone who communicates clearly, stays organized, and feels comfortable in a fast-paced environment, this role may be a strong fit for you.

As a Service Advisor, you'll greet customers, help identify their vehicle concerns, review recommended services, and prepare accurate repair orders. You'll also verify warranty and service contract coverage, coordinate with technicians, and keep customers updated on the status of their vehicle. Your role is essential in creating a positive service experience from the moment a customer arrives to the moment their vehicle is ready.

You'll be part of a service department that collaborates closely, values each team member's contribution, and works together to deliver a consistent and reliable customer experience.

WHAT WE OFFER:
  • Health, Dental, and Vision Insurance
  • 401(k) Retirement (After 1 year of completed service)
  • Vacation Options
  • Competitive Pay Plan
  • Friendly Working Environment
  • Opportunity for internal promotion and career growth within the dealership
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
  • Obtain customer and vehicle information, clearly report all vehicle symptoms as described by customer and recommend maintenance based on age, mileage, and history of vehicle
  • Develop and prepare accurate cost of materials, supplies, and labor and calculate customer's payment
  • Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtains approval signatures, and enters RO into service database
  • Builds and maintains customer rapport by explaining estimate, answering customer questions and concerns, obtaining and providing contact numbers, providing expected return of vehicle, and arranging towing and temporary transportation as applicable
  • Oversees quality control and technicians working on customers' vehicles, including their time management/efficiency, parts ordering, and job completion times
  • Participate in the development and documentation of standard operating procedures as applicable
REQUIREMENTS:
  • Previous experience as an automotive Service Advisor and a working knowledge of automobiles
  • Professional personal appearance and work ethic
  • Proficient use of computers, business software, and equipment
  • Excellent communication and organizational skills
  • Friendly and customer service focused
  • Ability to communicate complex technical concepts to customers
  • Ability to multitask and work under pressure in a fast-paced environment
  • Ability to walk and stand for long periods of time as well as work outside
  • Valid Driver's License with clean driving record
  • Complete Pre-employment Background check and Drug Screening
  • Bilingual in English and Spanish is required

South Dade KIA of Miami is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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